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HCM Systems Ld Ops

J o b D e s c r i p t i o n

Job Profile Title:	HCM Systems Ld Ops
Job Code:	12553
Business_Title	HCM Systems Ld Operations
Profile Title:	12553 HCM Systems Ld Ops
Grade / Band:	IC3
FLSA Status:	Exempt
The HCM Operations Support Lead will serve as a senior-level contributor responsible for managing complex configuration requests and providing daily operational support for Workday and other HR systems. This position will lead the resolution of system issues, implement enhancements, and ensure timely and accurate handling of HR operational requests. The expected result is a stable and compliant HCM environment that supports seamless HR operations and delivers a positive, efficient experience for employees and stakeholders.

Principal Duties & Responsibilities
Serve as a subject matter expert for Workday and other HR systems, with a focus on operational stability and user support.
Lead the intake, analysis, and execution of complex configuration and enhancement requests across multiple HCM modules (e.g., Core HCM, Absence, Compensation, Talent, Benefits).
Troubleshoot and resolve system issues, ensuring timely and accurate responses to operational support tickets and user inquiries.
Collaborate with HR Centers of Excellence (COEs), Payroll, and TDD to ensure system changes align with business needs and compliance requirements.
Conduct impact analysis and testing (unit, regression, and user acceptance) for Workday releases, patches, and configuration updates.
Maintain and enforce governance standards for data integrity, security roles, and business process configurations.
Support mass data uploads and organizational changes using EIBs and other Workday tools.
Monitor and maintain compliance with internal controls, audit requirements, and regulatory standards related to HR systems and data.
Provide guidance and documentation for end users and HR partners on system functionality, processes, and best practices.
Contribute to continuous improvement efforts by identifying recurring issues, recommending process enhancements, and supporting roadmap planning.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
Bachelor's Degree	Or equivalent work experience	Required

Work Experience
Experience	Experience Details	Required/ Preferred
3+ Years of Prior Relevant Experience	HCM System Administration, preferably Workday	Required
2+ Years of Prior Relevant Experience	Hands-on experience with system testing, data uploads (EIBs), and user support.	Required

Additional Requirements
Details	Required/ Preferred
Experience supporting HR operations, including configuration, troubleshooting, and system maintenance.	Required
Exposure to multiple Workday modules (e.g., Absence, Compensation, Talent Management, Benefits, Recruiting, Learning).	Required
Experience in a large, complex organization or shared services environment.	Preferred

Knowledge, Skills and Abilities
KSAs
In-depth knowledge of Workday HCM modules and configuration tools.
Understanding of HR business processes and compliance requirements.
Familiarity with data governance, security roles, and audit controls.
Advanced problem-solving and analytical skills.
Strong written and verbal communication skills.
Proficiency in Microsoft Excel (pivot tables, formulas) and reporting tools.
Ability to manage multiple requests and prioritize effectively.
Ability to translate business needs into technical solutions.
Ability to troubleshoot and resolve complex system issues independently.
Ability to maintain confidentiality and handle sensitive data with integrity.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing		X
Bending		X
Carrying 10 pounds			X
Clear speech - simple					X
Clear speech - complex				X
Climbing	X
Distant vision			X
Driving	X
Flexibility - upper body			X
Flexibility - lower body		X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds			X
Near vision					X
Normal vision					X
Pushing/Pulling			X
Reaching			X
Sitting					X
Standing			X
Typing					X
Walking		X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal					X
Communication - written					X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors		X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors					X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors		X
Restricted area			X
Shifts	X
Smoke		X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical					X
Clerical				X
Comprehension					X
Crisis incidents			X
Customer service				X
Decision making					X
High pressure					X
Judgment					X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple					X
Reading - complex				X
Repetition				X
Tight deadlines					X
Writing - simple					X
Writing - complex				X