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Specialist HR Shared Svcs

J o b D e s c r i p t i o n

Job Profile Title:	Specialist HR Shared Svcs
Job Code:	16158
Profile Title:	16158 Specialist HR Shared Svcs
Grade / Band:	06
FLSA Status:	Non-Exempt
Serves as first point of contact for employee assistance and information. Obtains and provides requested information or takes appropriate action to resolve, refer, or escalate issues in accordance with company and policies and procedures. Supports the department in the administration of other transactional work. All duties are to be performed in accordance with departmental and MGM Resorts International Operations policies, practices and procedures.

Principal Duties & Responsibilities
Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat and e-mail interactions
Resolve cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures
Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date
Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
Maintain high degree of confidentiality

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Customer service or inbound call centers or related experience	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Preferred
Experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices	Preferred
General experience in human resources	Preferred
Strong practical experience and knowledge of Human Resources operations in hospitality and/or service industry	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours		X
Math skills - advance		X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex			X