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Supv Block Ticketing

J o b D e s c r i p t i o n

Job Profile Title:	Supv Block Ticketing
Job Code:	11031
Profile Title:	11031 Supv Block Ticketing
Grade / Band:	08
FLSA Status:	Exempt
It is the primary responsibility of the Ticketing Supervisor to oversee the daily operations and the supervision of daily utilization of casino tickets buy for arenas, village and festival lots, and any other similar purchases for the company.

Principal Duties & Responsibilities
Maintain and communicate all ticket information to all properties
Aide in processing orders from executives
Provide daily pace reports on all events to management
Manage and maintain all shows regarding building, blocking, allocating, etc.
Execute all necessary items handled in the ticketing system related to casino tickets
Manage time and maintain deadlines given by managers, follow through on all projects, and communicate with management regarding status of projects
Supervise staff to include training, coaching, performance feedback, administering discipline, weekly scheduling, approve or decline PTO, payroll, etc., create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction
Facilitate staff compliance for all safety and required training

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Casino Marketing or ticketing experience	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Supervisory experience	Preferred
Experience with Ticketmaster/Architics and AXS/Outbox ticketing systems	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to identify staff needs, set goals and training standards for the delivery of effective training to meet individual or group needs
Ability to actively resolve conflict and negotiate in the absence of authority with individuals or groups at various levels within and outside of the organization and having competing interests to create mutually acceptable solutions
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		40 pounds
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple				X
Writing - complex	X