Learning & Development Partner

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Learning & Development Partner

Job Code:

19081

Profile Title:

19081 Learning & Development Partner

Grade / Band:

IC2

FLSA Status:

Exempt

It is the primary responsibility of the Learning & Development Partner to perform a variety of duties to support the mission and  vision of MGM Resorts by facilitating, implementing, and evaluating offerings geared at property leader development within all operational areas.  Consult with property HR, Guest Experience, and operations leaders to provide leader development solutions. Ensure the mission of Diversity and Inclusion is engrained as part of MGM Resorts International training and culture while providing  excellent guest service to our internal guests. All duties are to be performed in accordance with federal, state, local laws, regulations  and ordinances as well as departmental and MGM Resorts policies, practices, and procedures. 

Manage the implementation of new hire orientations and enterprise‐wide learning initiatives.

Partners with HR, Guest Experience, and internal division leaders to assess leadership development needs based on  guest feedback and department productivity reporting.

Leverage  a  world‐class  technology  platform  for  learning  delivery  and  measurement  to  enable  capability  development  programs, dashboards for leaders to measure team member capabilities, compliance, and skills gaps to advance the overall  operations and value of learning.

Track statistics, metrics and ROI and create additional learning and performance metrics as required to qualify expense ratio  to initiatives.

Produce, compile, and evaluate pre‐ and post‐course data for measurement of learning quality, participation,  satisfaction, performance, and business impact.

Recommend alternative training methods as needed.

Partner and consult with operational experts and corporate entities to conduct needs/root cause/gap analyses then designs  and delivers appropriate learning and custom designed solutions

Design and generate data reporting, information, and documentation in the learning management system.

Engage in self‐directed work, create, and maintain timetables for projects, manage deadlines and resources, and work  with a wide degree of creativity and latitude as well as minimal supervision.

Manage training center operations for classroom set‐up and break down, material preparation, scheduling,  inventory ordering, and resource allocation.

Plan and manage class schedules, enrollments, training spaces, materials, and audiovisual needs for training programs.

Advise employees on professional development opportunities, such as courses offered on the educational assistance  program as well as career advancement programs, etc.

Resolves internal guest complaints within scope of authority; otherwise refers the matter to management.  Notifies senior management and/or Security of all unusual events, circumstances, missing items, or alleged theft.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Required

1+ Years of Prior Relevant Experience

Adult learning/training/facilitation experience

Required

Previous experience working in a similar resort setting.

Preferred

Strong capabilities in public speaking, facilitation and communication skills to be leveraged in small and large group settings

Ability to present and facilitate effectively to multifaceted audiences and debrief experiential learning processes including  Diversity Champion Workshop with the capacity to engage adult learners

Excellent planning, time management, communication, decision making, presentation, organization and interpersonal skills

Ability to develop and maintain relationships of trust and confidence at all levels of the enterprise from line to executive  level

Possess outstanding communication and interpersonal skills to articulate effectively and maintain a professional  relationship with a diverse workforce

Possess & utilize good working knowledge of computer software to include MS Word, Excel, PowerPoint and Outlook  and/or equivalent

Possess knowledge of adult learning theories and methodologies with the ability to apply them in  learning/leadership/technology and change management

Embrace the diversity principles though participation in related events, company sponsored volunteer opportunities, acts as  a mentor and models the standards

Travel off property and represent Talent Development

Possess effective time and project management skills, and work well both individually and as a member of a team

Maintain a professional, neat and well‐groomed appearance, adhering to MGM Resorts standards.

Excellent customer service skills.

Interpersonal skills to effectively communicate with all business contacts.

Ability to effectively communicate in English, in both oral and written forms.

Balancing

Bending

X

Carrying __pounds

X

20

Clear speech - simple

X

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

X

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

20

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

High pressure

X

Judgment

X

Long hours

Math skills - advance

Math skills - basic

X

Memorization

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

Writing - simple

X

Writing - complex

X