Dir Workspace Svcs

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Dir Workspace Svcs

Job Code:

12310

Business_Title

Director of Digital Workspace Services

Profile Title:

12310 Dir Workspace Svcs

Grade / Band:

L3

FLSA Status:

Exempt

The Director will be responsible for overseeing the build and maintenance of digital workspace operating systems, application packaging, publishing, patching, workspace support, and the deployment and management of virtual desktop infrastructure and thin client applications. Additionally, the successful candidate will be oversee endpoint management, incuding mobile management, and productivity services. The ideal candidate will deliver innovative solutions to enhance user experience, productivity, and security across the organization.

Oversee the build and maintenance of workspace operating systems to ensure optimal performance, reliability, and security for all users.

Develop and manage seamless application packaging and patching processes that minimize disruption and maintain compliance with industry standards.

Lead a support team dedicated to providing exceptional service and resolving workspace-related issues promptly.

Manage the deployment and ongoing maintenance of VDI and thin client applications, ensuring a consistent and high-quality user experience.

Take ownership of endpoint management strategies, utilizing tools such as Intune and Jamf to maintain a secure and efficient environment across all devices.

Direct mobile device management initiatives to facilitate secure access to corporate resources and support a growing mobile workforce.

Drive adoption and proficient use of productivity services such as Office 365, Exchange, Lucidchart, SharePoint, and Power Platform, aligning with business needs and enhancing collaboration.

Establish and track KPIs and SLAs to evaluate effectiveness and user satisfaction with digital workspace services.

Oversee digital workspace operations, including on-call escallation, monitoring, performance tuning, and disaster recovery planning to ensure high availability and resilience.

Develop and manage the workspace services portfolio, ensuring resources are allocated effectively and deliver value to the organization.

Keep up-to-date with the latest technologies and trends in workspace solutions to continuously innovate and improve the services offered.

Cultivate a culture of continuous improvement, fostering innovation and professional development within the workspace services team.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Computer Science, Information Systems, Business Administration with a technology focus

Required

Master's Degree or equivalent experience

In a relevant technology field

Preferred

4+ Years of Prior Relevant Experience

IT leadership role

Required

8+ Years of Prior Relevant Experience

IT infrastructure with a focus on workspace services

Preferred

Extensive experience with VDI solutions, thin client applications, and endpoint management tools like Intune and Jamf.

Required

Demonstrated success in implementing and managing productivity services such as Office 365, Exchange, Lucidchart, SharePoint, and Power Platform in a large-scale environment.

Required

Advanced knowledge of workspace operating systems build and maintenance processes.

In-depth understanding of application packaging, patch management, and distribution methodologies.

Knowledge of VDI architecture, design, and operational management.

Comprehensive understanding of endpoint management solutions, including mobile device management.

Familiarity with a broad range of productivity and collaboration tools, including Microsoft and third-party offerings.

Leadership skills with the ability to manage and inspire a diverse team of IT professionals.

Strategic thinking and planning abilities with a focus on delivering cost-effective, user-centric workspace solutions.

Exceptional problem-solving skills and the ability to conceptualize and implement innovative solutions to enhance user experience and productivity.

Excellent communication skills, with the ability to articulate technical information to non-technical stakeholders effectively.

Strong project management abilities, with a track record of successfully delivering complex IT projects on time and within budget.

Ability to establish and maintain KPIs and SLAs to measure service effectiveness and user satisfaction.

Commitment to staying current with emerging technologies in the workspace services domain.

Proven capacity for fostering a continuous improvement culture within an IT organization.

Ability to negotiate with and manage vendor relationships effectively, ensuring value for the organization.

Balancing

X

Bending

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Carrying __pounds

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10

Clear speech - simple

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Clear speech - complex

X

Climbing

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Distant vision

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Driving

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Flexibility - upper body

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Flexibility - lower body

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Hearing/Listening

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Kneeling

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Lifting __pounds

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10

Near vision

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Normal vision

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Pushing/Pulling

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Reaching

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Sitting

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Standing - 5 hours minimum

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Typing __w.p.m.

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Walking

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Communication - verbal

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Communication - written

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Confined area

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Contacts - works alone

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Contacts - works around others

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Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

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Extreme cold

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Extreme heat

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Fast pace

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Hazardous conditions - chemicals

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Hazardous conditions - high structures

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Hazardous conditions - high voltage

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Indoors

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Noise levels - low to moderate

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Noise levels - high

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Office conditions

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Outdoors

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Restricted area

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Shifts

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Smoke

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__% Travel

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Wet/Humid

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Analytical

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Clerical

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Comprehension

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Crisis incidents

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Customer service

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Decision making

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High pressure

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Judgment

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Long hours

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Math skills - advance

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Math skills - basic

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Organization

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Reading - simple

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Reading - complex

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Repetition

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Tight deadlines

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Writing - simple

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Writing - complex

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