Mgr Live Streaming Studio

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Job Profile Title:

Mgr Live Streaming Studio

Job Code:

12369

Profile Title:

12369 Mgr Live Streaming Studio

Grade / Band:

L2

FLSA Status:

Exempt

The Live Streaming Studio Manager for MGM Resorts International's live streaming studio will be responsible for planning, directing, and coordinating all department organizational activities of the Studio team in accordance with the company's goals and strategies. The candidate will establish and continually monitor department key performance indicators (KPIs) and related metrics for service quality, efficiency, budgets, and employee engagement. The Studio Manager collaborates regularly with property leadership in departments such as Facilities, Hospitality, IT, Casino Operations, and Human Resources, as well as related Corporate and third-party partners, to ensure administrative and operational processes are effectively met and completed on schedule. This position takes a leadership role in promoting and maintaining a team culture of collaboration, professionalism, and guest service through their engaging leadership. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Operations and administrative manager for the live streaming studio, ensures execution of functions and tasks in accordance with the company’s deadlines and strategies.

Meets regularly with internal, corporate, and external partners to discuss operational needs of the department, share necessary reporting, and implement new procedures/policies as needed.

Monitors department performance toward short and long term goals for the studio, including guest service, staffing levels, product maintenance, regulatory compliance, etc.

Promotes continuous improvement initiatives for the studio, analyzes appropriate data/reports to plan, implement, and evaluate processes and/or procedures tied to improving guest service, operational performance, employee engagement, etc.

Ensures all necessary communication and reporting is completed for live streaming studio partners, including technical issues, prize awards, guest feedback, etc.

Maintain high level of guest service and employee engagement through fostering a culture of cooperation, accountability, and professionalism; recognize employees for exhibiting these behaviors and other accomplishments.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

In related field

Required

2+ Years of Prior Relevant Experience

Hospitality, Entertainment, front-facing guest service.

Required

2+ Years of Prior Relevant Experience

Supervisory Experience in Hospitality, Entertainment, or other front-facing guest service environment.

Required

2+ Years of Prior Relevant Experience

Similar live streaming service environment.

Preferred

Able to effectively communicate in English, in both written and verbal forms.

Ability to multi-task and work independently in a face paced, team-oriented environment.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Effective listening abilities with strong judgment skills.

Basic to Intermediate math skills.

Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.

Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.

Ability to deal with potential guest conflicts professionally, maintaining MGMRI’s guest service standards.

Experience with Microsoft Office 365 suite of software (Outlook, Excel, etc.)

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Smoke

X

__% Travel

X

Wet/Humid

X

Live Stream/ Video Recording

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X