Mgr Live Streaming

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Mgr Live Streaming

Job Code:

12370

Profile Title:

12370 Mgr Live Streaming

Grade / Band:

L1

FLSA Status:

Exempt

As a Team Manager for the live streaming studio, you will be responsible for the hiring, training, and management of the Game Presenter staff, as well as other administrative functions for the operation of the live streaming studio.  You will develop and facilitate an in-depth training program matching the unique nature of the live streaming service, hire and train the team of Game Presenters and Supervisors, and oversee the operation and conduct of the live games for the live streaming service.  Through ongoing supervision of the Game Presenters and review of operational guidelines, you will conduct additional practical training as needed to reduce errors and improve overall team performance. You will also be responsible for overseeing staff scheduling, resolving guest complaints, and other operational tasks to ensure department and regulatory standards are met.  The Team Manager will help foster a team culture of collaboration, professionalism, and guest service through their engaging leadership.  All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Maintains appropriate staffing level of Game Presenters and Supervisors based on scheduling needs.  Screens, interviews, and hires candidates.

Facilitates in-depth training program for employees matching the unique nature of the live streaming service.  Develops additional training programs as-needed for new games, procedures, guest service standards, etc.

Evaluate performance based on observation and guest feedback, provide coaching and additional training for Supervisors and Game Presenters.

Ensure team adheres to game policies and procedures; implement and train team on new rules, games, and procedures as-needed.

Oversee staff schedules to ensure appropriate game coverage at all times, create and submit daily operational reports required by the department.

Resolve guest issues promptly as-needed, escalate and/or resolve technical issues as they arise.

Maintain high level of guest service and employee engagement through fostering a culture of cooperation, accountability, and professionalism; recognize employees for exhibiting these behaviors and other accomplishments.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Required

1+ Years of Prior Relevant Experience

Hospitality, Entertainment, front-facing guest service.

Required

2+ Years of Prior Relevant Experience

Supervisory Experience in Hospitality, Entertainment, or other front-facing guest service environment

Preferred

1+ Years of Prior Relevant Experience

Similar live streaming service environment.

Preferred

Gaming license/registration as required by jurisdiction(s)

Required

Able to effectively communicate in English, in both written and verbal forms.

Ability to multi-task and work independently in a face paced, team-oriented environment.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Effective listening abilities with strong judgment skills.

Basic to Intermediate math skills.

Excellent customer service skills and interpersonal skills to effectively communicate with customers in a live streaming environment.

Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment.

Ability to deal with potential guest conflicts professionally, maintaining MGMRI’s guest service standards.

Experience with Microsoft Office 365 suite of software (Outlook, Excel, etc.)

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

X

Driving - limousine

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

X

Vibration

Wet/Humid

X

Live Stream/ Video Recording

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X