Global Transient Sales Mgr

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Global Transient Sales Mgr

Job Code:

12941

Business_Title

Global Transient Sales Mgr

Profile Title:

12941 Global Transient Sales Mgr

Grade / Band:

IC3

FLSA Status:

Exempt

The Global Transient Sales Manager serves as a key contributor within the Transient market, proactively cultivating partnerships and prospecting high-yield accounts to drive room nights, ADR, and market share. As an experienced individual contributor, this role manages and optimizes high-value global programs, collaborating closely with Sales Directors to support robust account management and deliver premier service solutions. All initiatives are executed with operational excellence, aligning seamlessly with the strategic objectives and premier brand standards of MGM Resorts International.

Manage and optimize account data integrity, ensuring accurate performance and seamless execution across key distribution channels, including GDS, PMS, account extranets, and brand websites.

Represent the MGM Resorts portfolio at global tradeshows, actively supporting partnership negotiations and driving brand presence to move the needle on our market visibility.

Act as a dedicated partner and primary point of contact for travel agents, agencies, and elite consumers, successfully resolving complex service needs and ensuring exceptional experiences.

Collaborate with hotel operations teams to coordinate and execute pre-arrival procedures, ensuring we consistently deliver a premier level of service to our VIP guests.

Analyze competitive sets and market trends, synthesizing data into actionable reporting and insights to support leadership in evaluating strategic market positioning.

Execute pricing strategies and manage rate loading processes, working cross-functionally with Hotel Operations, Call Centers, Luxury Reservations, and Finance to ensure accuracy and alignment.

Identify, qualify, and route high-yield Group opportunities (10+ rooms per night) to the Global Sales Office (GSO) or Property Group Analysts to help maximize enterprise-wide revenue.

Act as a knowledgeable resource on MGM Resorts' portfolios, hosting premier FAM trips and effectively educating partners on our elite services, destination activities, and property amenities.

Manage key transient sales projects, tracking progress, proactively identifying potential risks, and helping to mitigate impacts on organizational budgets and timelines.

Maintain clear, consistent communication with internal stakeholders regarding project milestones, budget updates, and timeline adjustments to ensure seamless alignment and project success.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

in Hospitality, Business Administration or related field

Preferred

5+ Years of Prior Relevant Experience

in Hotel Sales experience or related experience

Required

7+ Years of Prior Relevant Experience

hospitality experience

Preferred

Exhibit outstanding verbal and written communication skills, with the ability to effectively engage, influence, and present to large audiences across client forums, and executive settings.

Required

Experience and comfort of presenting Company brand to groups of travel advisors and industry professionals.

Preferred

Understanding of GDS and PMS functionality.

Preferred

Previous experience working in a similar luxury resort setting.

Preferred

Proficiency with computers including in-depth knowledge of Microsoft Office Suite, especially PowerPoint, Excel, Word, Outlook and working knowledge of Adobe Pro Acrobat.

Strong leadership and ability to be self-motivated, self-starter; results oriented, and proactive status reporting with minimal direction and supervision.

Strong presentation skills, speaking ability and interpersonal skills.

Ability to prioritize multiple demands simultaneously.

Proven analytical ability with strong attention to detail.

Ability to communicate effectively in English, in both written and oral forms; Intermediate to advanced proficiency in business writing.

Assertive team player and proven sense of urgency.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.

Effective listening abilities with strong judgment skills. Ability to maintain a professional image and enthusiastic attitude at all times, especially when traveling on business or meeting with clients.

Maintain physical stamina and proper mental attitude to deal effectively with guests, management, and other employees while working under pressure and meeting deadlines.

Professional appearance and demeanor.

Critical thinker, ability to identify process shortfalls and “safety nets” to avoid service glitches.

Provide follow-up on discussions, issues, projects, etc. internally and externally.

Balancing

X

Bending

X

Carrying 10 pounds

X

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Distant vision

X

Driving

X

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting 10 pounds

X

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing

X

Typing

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - chemicals

X

Hazardous conditions - high structures

X

Hazardous conditions - high voltage

X

Indoors

X

Noise levels - low to moderate

X

Noise levels - high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

Travel

X

Wet/Humid

X

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

X

Math skills - basic

X

Organization

X

Reading - simple

X

Reading - complex

X

Repetition

X

Tight deadlines

X

Writing - simple

X

Writing - complex

X