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Rep Special Events II

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Job Profile Title:	Rep Special Events II
Job Code:	16054-2
Profile Title:	16054-2 Casino Marketing Representative
Grade / Band:	02
FLSA Status:	Non-Exempt
The Casino Marketing Repesentative will support the Casino Marketing Department's Special Events, Promotions and VIP events with preparation, execution, customer service and post event activities. They will set the stage by engaging , entertaining and inspiring all who visit MGM Springfield by making a focused commitment to the company S.H.O.W service basics.

Principal Duties & Responsibilities
Serves as brand representative when on property and exhibits a professional demeanor and willingness to assist guests whenever requested.
Responsible for performing a variety of assigned event duties such as; event set-up and breakdown, organize and gather event supplies, maintain inventory of promotional items, maintain an organized workspace and assist guests with promotion participation.
Team members are expected to complete event registration, accurate guest check-ins and gift redemptions while simultaneously using multiple computer software programs.
They are required to adhere to all department and property policies, work as directed, complete all work assignments in a timely manner and protect the confidentiality of all company files, data, and documents under their immediate control.
Responsible for a variety of assigned administrative duties such as office support (use of multi-line phones, computer, fax, copier, etc, filing, drafting memos, telemarketing and office runner.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Additional Requirements
Details	Required/ Preferred
Highly motivated, service oriented and energetic	Required
Ability to prioritize in a fast-paced environment	Required
Ability to resolve guest inconveniences	Required
Ability to follow verbal and written instructions	Required
Basic computer skills	Required
Previous customer service experience	Required
Lift and move object up to 40 pound	Required
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e., telephone, copier, fax machine	Preferred

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication, and division
Able to effectively communicate in English, in both written and verbal forms
Resolve guest inconveniences by evaluating accounts, gaming activity and rewards to identify concerns
Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level, while maintaining
Ability to inquire, research and resolve basic level guest inquiries
Ability to work under pressure
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Effective listening abilities with strong judgment skills

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing
Bending				X
Carrying __pounds				X		40
Clear speech - simple
Clear speech - complex				X
Climbing
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body
Flexibility - lower body
Hearing/Listening				X
Kneeling
Lifting __pounds				X		40
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.
Walking

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors				X
Restricted area
Shifts
Smoke
__% Travel
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents
Customer service				X
Decision making				X
Fatigue
High pressure
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple
Reading - complex				X
Repetition				X
Safety hazards
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex