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Supv Banq-Hourly-Commission

J o b D e s c r i p t i o n

Job Profile Title:	Supv Banq-Hourly-Commission
Job Code:	16225
Profile Title:	16225 Supv Banq-Hourly-Commission
Grade / Band:	08
FLSA Status:	Non-Exempt
As a Banquet Supervisor, you will be responsible for the day-to-day operations of the catering events. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Principal Duties & Responsibilities
Receive future function sheets from Catering office to determine the amount of future business and workload duties
Meet with function group leaders to determine last minute changes and to discuss details of the event
Ensure delivery of SHOW service to the client during the event
Order materials needed for functions
Account for all food, beverage, labor and material equipment used
Complete reports and maintain complete records of all Banquet Events
Handle employee and guest complaints in an effort to resolve problems as they arise
Inform employees of management policies and ensure compliance
Inspect rooms prior to staff’s arrival to verify set up and ensure equipment is in place

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Banquet supervisory experience	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication and division
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to to make sound decisions immediately without supervision
Ability to work under pressure
Ability to multi-task and work well in a fast paced, team-oriented environment
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X