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Supv Players Club-Hourly

J o b D e s c r i p t i o n

Job Profile Title:	Supv Players Club-Hourly
Job Code:	17131
Profile Title:	17131 Supv Players Club-Hourly
Grade / Band:	08
FLSA Status:	Non-Exempt
The Supervisor Players Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service. All duties are to be performed in accordance with department and property policies, practices and procedures.

Principal Duties & Responsibilities
Supervise assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company’s short term and long-term profitability objectives
Assist Players Club Representatives, Slot Hosts, and guests with all requests in a professional and timely manner
Explain the loyalty program in detail and redeem guests’ points for express comps
Issue FREEPLAY and explain how to use it
Evaluate members’ status and issue complimentary amenities based upon established Company guidelines
Conduct daily Team Update briefings; create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
Promote and maintain the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Resort setting	Preferred
1+ Years of Prior Relevant Experience	Face-to-face guest service position	Preferred
1+ Years of Prior Relevant Experience	Supervisory experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Bilingual	Preferred
Effectively communicate in English, in both oral and written forms	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to effectively deliver training and coaching
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to to make sound decisions immediately without supervision
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X