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Convention Services and Catering Coordinator

J o b D e s c r i p t i o n

Job Profile Title:	Convention Services and Catering Coordinator
Job Code:	10007-1
Profile Title:	10007-1 Convention Services and Catering Coordinator
Grade / Band:	05
FLSA Status:	Non-Exempt
The primary responsibility of the Convention Services and Catering Coordinator is to provide administrative and clerical support to the department. All duties are performed in accordance with department guest service standards and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Provide excellent service consistent with the property's core service standards and brand
Partner with managers to have a thorough understanding of each program assigned.
Answer and direct all incoming telephone calls with a smile; assist in responding to customer correspondence and requests
Prepare guest reservations and guest amenities
Input program information into Amadeus/Delphi including notes, events, updates, etc.
Maintain files and access to highly sensitive and confidential information
Assist in the handling of clients of the assigned Director and/or Manager as needed in his/her absence
Manage catering inquiries, including phone and email communication with clients
Prepare and distribute the Daily Event Sheet from the BEOs to all departments
Complete and distribute reports on a daily, weekly and monthly basis
Accurately prepare the BEOs to meet specifications given by clients and/or Managers and process all changes in a timely manner
Perform other duties as requested by assigned Director and/or Manger

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	in a related position, or equivalent education and experience	Preferred

Additional Requirements
Details	Required/ Preferred
Bachelor’s degree in a related field	Preferred
Two (2) years of administrative experience	Preferred
Experience working in a similar resort setting	Preferred
Work varied shifts, to include weekends and holidays	Required

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying __pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Crawling	X
Crouching			X
Distant vision				X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting __pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing - 5 hours minimum			X
Stooping		X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Vibration				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X