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Asst Shift Mgr Security

J o b D e s c r i p t i o n

Job Profile Title:	Asst Shift Mgr Security
Job Code:	10103
Profile Title:	10103 Asst Shift Mgr Security
Grade / Band:	09
FLSA Status:	Exempt
The primary duty of the Security Assistant Shift Manager is to oversee and manage employees assigned to his/her shift. This position ensures that operations are staffed efficiently, ensure that employees perform to established expectations, and promotes a safe environment for guests and employees; all duties are performed within company's policies and procedures, and applicable gaming and state laws.

Principal Duties & Responsibilities
Manage security officers, department operations, and support staff, to include interviewing, hiring, creating employee schedules, implementing approved procedures, training and evaluating officers, enforcing policy and administering discipline and coaching as needed; plan, develop and direct staff, work assignments and station coverage
Oversee guest and employee safety by promoting a safe and secure environment and implementing and enforcing state, local jurisdiction, regulatory, and company policies and procedures
Act as a liaison with the appropriate outside agencies during security incidents
Assist management with onsite investigations; coordinate and supervise onsite investigations as deemed necessary
Monitor and support security-related processing
Ensure guest questions and concerns are addressed immediately, either personally, or by contacting the appropriate department or member of management, to obtain the answer to the question, or obtain assistance in resolving the concern
Respond to guest and employee emergencies and reported threats, document incidents and ensure proper escalation for reporting and resolution purposes

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required
Associate's Degree	Management or related field	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Direct security experience in a high-end resort/casino environment or law enforcement and/or military experience, with previous supervisory experience or in a team leader capacity	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Bilingual, English as the primary or secondary language	Preferred
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to maintain professionalism and master leadership abilities
Ability to learn and demonstrate proficiency, safe handling, and judicious use of defensive pepper spray (Oleoresin Capsicum)
Knowledge and understanding of resort, casino and/or hospitality investigation
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
Able to effectively communicate in English, in both verbal and written forms
Extensive experience in verbal and written investigative reporting

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing	X
Bending				X
Carrying __pounds				X		60
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine	X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		60
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Vibration	X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance	X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X