Attd Linen-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Attd Linen-Union

Job Code:

10151

Profile Title:

10151 Attd Linen-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Linen Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Receive daily linen deliveries and deliver daily inventories to all areas requiring linens, such as, but not limited to:  Housekeeping, Public Area, Pool Operations, Spa and Salon Operations, Food & Beverage, and Casino request

Transport all tower trash and waste to the main trash dock

Responsible for completing daily all assignments and updating task sheets and reports daily: Trash/Linen, Receiving,  Food, Beverage, Spa/Salon, Pool, Tower Deliver, Restock station, etc.

Responsible for re-stock station tasks including but not limited to, inventory, stocking, logistics, and dispersion

Responsible for staging and organizing restocking line according to the restock flow including retrieving, staging, and  delivering Supplies, Reserves, and hampers.

Responsible for replenishment of all totes and log the progress and completion

Responsible for keeping area clean and organized

Responsible for completing the Restock station log accurately and submit to the housekeeping manager

Ability to communicate operational and inventory/data needs verbally and written format

Responsible to meet S.H.O.W. Service Basics, assisting internal and external guests

Perform work that use of equipment around the Linen Dock (i.e. tuggers, lifts, pallet jacks) etc.

Follow the guidelines for rejecting linen and terry consistent with the department program

Use supplies responsibly, not wasting products by participating in sustainability and recycling programs

Provide excellent service consistent with the property's core service standards and brand attributes

Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Preferred

6+ Months of Prior Relevant Experience

Warehouse/stocking or similar experience

Preferred

6+ Months of Prior Relevant Experience

Previous guest service experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience operating an electric walking and ride on pallet jacks

Preferred

Experience using 2-way radios

Preferred

Experience in a similar resort setting

Preferred

Ability to push, pull and lift items in excess of multiple times per day

Able to effectively communicate in English, in both written and verbal forms

Ability to multi-task and work well in a fast paced, team-oriented environment

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

X

Bending

X

Carrying __pounds

X

50 pounds

Clear speech - simple

X

Clear speech - complex

Climbing

X

Crawling

X

Crouching

X

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

50 pounds

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

X

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

Restricted area

Shifts

X

Smoke

X

__% Travel

Vibration

X

Wet/Humid

X

Live Stream/ Video Recording

Analytical

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

High pressure

X

Judgment

X

Long hours

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex