JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Floor Supv Poker Tournament TI

J o b D e s c r i p t i o n

Job Profile Title:	Floor Supv Poker Tournament TI
Job Code:	10160
Profile Title:	10160 Floor Supv Poker Tournament TI
Grade / Band:	06
FLSA Status:	Non-Exempt
The Poker Tournament Floor Supervisor directly oversees the day-to-day activities of all non-management employees in the Poker Room during an assigned shift while providing quality service to all guests. All duties are to be performed in accordance with departmental and Company policies, practices, and procedures.

Principal Duties & Responsibilities
Supervise assigned operational functions of the Poker Tournament consistent with the strategic plan, the fiscal budget, and the company’s short term and long-term profitability objectives
Facilitate and operates daily poker tournaments, greet players and maintain the Poker games seating list
Explain games and procedures, and assist the guests with any necessary requests
Solicit feedback from employees and ideas and suggestions from guests for new products, services, technology and processes to ensure the company’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Resolve guest and employee complaints, escalate to Tournament Manager if needed
Maintain table game signage; replace old signs and create new ones per the request of Poker Tournament personnel
Supervise the delivery and measurement of guest service consistent with the company’s core service standards and brand attributes
Adhere to the company’s status quo third party representation philosophy, complies with company policies, legal requirements and collective bargaining agreements

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Experience in a similar role	Required
2+ Years of Prior Relevant Experience	Management experience	Preferred
4+ Years of Prior Relevant Experience	Poker Operations experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Bilingual, English as the primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
General knowledge of mathematical skills including addition, subtraction, multiplication and division
Able to learn and obtain a working knowledge to supervise multiple games
Able to work productively and effectively when faced with stressful work situations and time pressures
Able to effectively communicate in English, in both written and verbal forms
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X