Provide excellent service consistent with the property’s core service standards and brand attributes |
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment |
Proactively seek to provide refined luxury service ensuring guest satisfaction |
Meet the demands of a fast‐paced environment by using good judgment and the ability to multi‐task |
Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance |
Monitor the Call Center and Reception Desk for cleanliness and re‐organize as needed |
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards |
Maintain complete knowledge of correct maintenance and use of computers/office equipment |
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day |
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately |
Be knowledgeable of Spa and Salon Department Goal Board/Market Metrix Board and Hotel goals |
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction |
Identify and report defects throughout the Spa and Salon; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations |
Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials |
Ensure Hotel property and equipment is properly used and maintained protect and utilize Hotel assets in a responsible and professional manner |
Maintain professional and courteous behavior to all guests and employees |