HRTMS Job Description Management
| Fountain Worker III TD J o b D e s c r i p t i o n | | |
Job Profile Title: | Fountain Worker III TD | Job Code: | 10209 | Profile Title: | 10209 Fountain Worker III TD | Grade / Band: | 04 | FLSA Status: | Non-Exempt | As a Fountain Worker III, you will be responsible for setting the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us. | | | | | |
Principal Duties & Responsibilities | Knowledgeable of selling techniques and service delivery for both alcoholic and non-alcoholic beverages and items on the menu | Take and place order, serve and garnish food and drinks efficiently and accurately in work area as applicable | Collect money, while following all proper cash handling and comp procedures | Maintain cleanliness, sanitation, and the appearance of the front and back of house area, clear tables and counters; sweep and maintain the cleanliness of the dining area without interfering with the comfort of guests | Pack and complete order as per guests’ preference with necessary condiments | Perform opening and closing duties based upon shift assignment | Unload warehouse orders and stock the orders in designated storage maintaining organization, stock and replenish supplies and machines as needed Resolve guest complaints within scope of authority; otherwise, refer the matter to management, notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft | Perform other job-related duties as requested |
Required for All Jobs | Performs other job-related duties as requested. | Proof of eligibility to work in the United States |
Education | Education Level | Education Details | Required/ Preferred | High School Diploma, GED or equivalent | | Required | | | | | |
Work Experience | Experience | Experience Details | Required/ Preferred | 2+ Years of Prior Relevant Experience | Experience as a food handler in a similar environment | Preferred | 5+ Years of Prior Relevant Experience | Experience in a high-volume food and beverage environment | Preferred | | | | | |
Additional Requirements | Details | Required/ Preferred | Work varied shifts, to include weekends and holidays | Required | Formal education with a degree in a related field or equivalent work experience | Preferred | Experience working in a similar resort setting | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Knowledge of menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment | Knowledge of standard kitchen equipment, including, but not limited to toasters, refrigerators, and coolers, slicers and beverage machines | Knowledge of health, safety and sanitation regulations | Basic computer skills and experience with varied Point of Sale (POS) systems | Excellent customer service skills as well as interpersonal skills to deal effectively with all business contacts |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/ w.p.m. | Balancing | | | | | X | | Bending | | | | X | | | Carrying __pounds | | | | X | | 80 | Clear speech - simple | | | | X | | | Clear speech - complex | | | | | | | Climbing | | | | | | | Crawling | | | | | | | Crouching | | | | X | | | Distant vision | | | | X | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | X | | | Flexibility - lower body | | | | X | | | Hearing/Listening | | | | X | | | Kneeling | | | | X | | | Lifting __pounds | | | | X | | 80 | Near vision | | | | X | | | Normal vision | | | | X | | | Pushing/Pulling | | | | X | | | Reaching | | | | | X | | Sitting | | | | X | | | Standing - 5 hours minimum | | | | X | | | Stooping | | | | X | | | Typing __w.p.m. | | | | | | | Walking | | | | | X | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | X | | Confined area | | | | X | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | | | | Exposure to fumes / odors | | | | X | | Extreme cold | | | | | | Extreme heat | | | | | | Fast pace | | | | X | | Hazardous conditions - Chemicals | | | | X | | Hazardous conditions - high structures | | | | X | | Hazardous conditions - high voltage | | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | X | | Noise levels - low to high | | | | X | | Office conditions | | | | | | Outdoors | | | | | | Restricted area | | | | | | Shifts | | | | X | | Smoke | | | | | | __% Travel | | | | | | Vibration | | | | X | | Wet/Humid | | | | X | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | | | Clerical | | | | | | Comprehension | | | | X | | Crisis incidents | | | | | | Customer service | | | | X | | Decision making | | | | X | | Fatigue | | | | | | High pressure | | | | X | | Judgment | | | | X | | Long hours | | | | X | | Math skills - advance | | | | | | Math skills - basic | | | | X | | Memorization | | | | | | Organization | | | | X | | Perception | | | | X | | Reading - simple | | | | X | | Reading - complex | | | | | | Repetition | | | | X | | Safety hazards | | | | X | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | X | | Writing - complex | | | | | | | | | | | | | | | | |
|