Shift Mgr Poker II TI

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Shift Mgr Poker II TI

Job Code:

10223

Profile Title:

10223 Shift Mgr Poker II TI

Grade / Band:

L1

FLSA Status:

Exempt

It is the primary responsibility of the Poker Shift Manager to direct and supervise all personnel assigned to the Poker Room on a daily  basis.  The Poker Shift Manager is also responsible to investigate, mediate and resolve guest issues. The Poker Shift manager must  have knowledge and have the ability of the Bravo Poker Watch and coordinate and run Poker Tournaments using Bravo Tournament  Watch.

Assist in managing all day to day operations for the Poker Room department; by operating the department under his/her  control during assigned shift in the most efficient manner possible through effective application and enforcement of  company policies, the use of methods described in standard operating procedures and the use of sound management  principals.

Manage Human Resources responsibilities for assigned department(s) to include: creating a work environment that  promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training  and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s  status quo third party representation philosophy; compliance with company policies, and legal requirements.

Oversee assigned shift to ensure operations are meeting Gaming Control Agency and Title 31 standards.

Ensure the execution of games are within compliance of state and property regulations and policies and Inform Surveillance  and Gaming Control Agency agents if tampering or cheating is suspected. Notifies supervisor and/or Security of all unusual  events, circumstances, missing items, or alleged theft

Monitor activity at Poker tables to including seating issues, game decisions, guest disputes, and suspicious activity to  authority and escalate to Poker Manager if necessary.

Operate all aspects of Poker Watch software

Facilitate Poker Cage transactions

Review all Poker Room advertisements for accuracy, and assure they are prepared in a timely fashion.

Protect the confidentiality of all company files and documents under their immediate control

Input player information into Patron Management software

Maintain a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience  and ensures efficient operations

Verify guest play time and issue comps

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree or equivalent experience

Related field, or equivalent experience

Required

2+ Years of Prior Relevant Experience

Relevant experience

Required

Experience operating or facilitating a major poker tournament series

Preferred

Previous experience working in a similar resort setting

Preferred

Bilingual, English as the primary or secondary language

Preferred

Must be analytical, enthusiastic, motivated, self‐directed, and team player

Possess basic math skills

Frontline entry level cage transactions including: cash exchanges, chip redemption/purchase, proper cash/chip handling,  cashier exchange with fill and main banks, window check in/out.

Poker cage transactions including: Cage verification and identification procedures, table variances, miscellaneous  disbursement forms

Must possess the ability to read and evaluate written material, maintain the physical and mental stamina to multi‐task

Effective listening abilities with strong judgment skills; demonstrate a proactive style while maintaining professionalism in  dealing with sensitive and confidential matters.

Possess computer proficiency working with software to include Internet, MS Word, MS Excel and Outlook

Ability to use office equipment such as copier, fax machine, telephone, and two‐way radio

Excellent customer service skills.

Interpersonal skills to effectively communicate with all business contacts.

Ability to effectively communicate in English, in both oral and written forms.

Balancing

X

Bending

X

Carrying __pounds

X

_15_pounds

Clear speech - simple

X

Clear speech - complex

X

Climbing

Crawling

X

Crouching

X

Distant vision

X

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

_15_ pounds

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex