HRTMS Job Description Management
| Baggage Handler TD-Union J o b D e s c r i p t i o n | | |
Job Profile Title: | Baggage Handler TD-Union | Job Code: | 10229 | Profile Title: | 10229 Baggage Handler TD-Union | Grade / Band: | Union - Hourly | FLSA Status: | Non-Exempt | As a Bell Baggage Handler, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. | | | | | |
Principal Duties & Responsibilities | Work the baggage compound by retrieving bags from the belt systems, placing them into the proper grids based on luggage tag numbers until they are requested | Bring luggage in or out for Hotel groups | Maintain a clean work area for guests and staff | Provide excellent customer service consistent with the company’s core service standards and brand attributes |
Required for All Jobs | Performs other job-related duties as requested | Proof of eligibility to work in the United States |
Work Experience | Experience | Experience Details | Required/ Preferred | 6+ Months of Prior Relevant Experience | Guest service experience | Preferred | | | | | |
Additional Requirements | Details | Required/ Preferred | Work varied shifts, to include weekends and holidays | Required | Experience in a similar resort setting | Preferred | | | |
Knowledge, Skills and Abilities | KSAs | Demonstrate a positive attitude and outgoing personality | Able to effectively communicate in English, in both written and verbal forms | Effective listening abilities with strong judgment skills | Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts | Maintain a professional, neat and well-groomed appearance adhering to company standards |
Physical Requirements | A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. | Physical Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Weight/ w.p.m. | Balancing | | | | | | | Bending | | | | X | | | Carrying __pounds | | | | | | | Clear speech - simple | | | | X | | | Clear speech - complex | | | | X | | | Climbing | | | | X | | | Crawling | | | | | | | Crouching | | | | | | | Distant vision | | | | | | | Driving - auto/van | | | | | | | Driving - limousine | | | | | | | Flexibility - upper body | | | | X | | | Flexibility - lower body | | | | X | | | Hearing/Listening | | | | | | | Kneeling | | | | X | | | Lifting __pounds | | | | X | | 100 pounds | Near vision | | | | | | | Normal vision | | | | | | | Pushing/Pulling | | | | X | | | Reaching | | | | | | | Sitting | | | | X | | | Standing - 5 hours minimum | | | | X | | | Stooping | | | | | | | Typing __w.p.m. | | | | X | | | Walking | | | | X | | | | | | | | | | | | | | | |
Work Environment | While performing the duties of this job, the associate is required to work within the selected work environments. | Work Environment | N/A | Rarely | Occasionally | Frequently | Constantly | Communication - verbal | | | | X | | Communication - written | | | | | | Confined area | | | | | | Contacts - works alone | | | | X | | Contacts - works around others | | | | X | | Contacts - works with others | | | | X | | Exposure to dust / dirt | | | | X | | Exposure to fumes / odors | | | | X | | Extreme cold | | | | X | | Extreme heat | | | | | | Fast pace | | | | X | | Hazardous conditions - Chemicals | | | | | | Hazardous conditions - high structures | | | | | | Hazardous conditions - high voltage | | | | | | Indoors | | | | X | | Noise levels - low to moderate | | | | X | | Noise levels - low to high | | | | X | | Office conditions | | | | X | | Outdoors | | | | X | | Restricted area | | | | X | | Shifts | | | | X | | Smoke | | | | | | __% Travel | | | | | | Vibration | | | | | | Wet/Humid | | | | X | | Live Stream/ Video Recording | | | | | | | | | | | | | | | | |
Mental Requirements | While performing the duties of this job, the associate is required to work within the selected mental requirements. | Mental Requirement | N/A | Rarely | Occasionally | Frequently | Constantly | Analytical | | | | | | Clerical | | | | | | Comprehension | | | | X | | Crisis incidents | | | | | | Customer service | | | | X | | Decision making | | | | | | Fatigue | | | | X | | High pressure | | | | X | | Judgment | | | | | | Long hours | | | | X | | Math skills - advance | | | | X | | Math skills - basic | | | | X | | Memorization | | | | | | Organization | | | | | | Perception | | | | | | Reading - simple | | | | X | | Reading - complex | | | | X | | Repetition | | | | X | | Safety hazards | | | | | | Tight deadlines | | | | | | Working conditions | | | | | | Writing - simple | | | | X | | Writing - complex | | | | X | | | | | | | | | | | | |
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