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Rep Sky Suites

J o b D e s c r i p t i o n

Job Profile Title:	Rep Sky Suites
Job Code:	10244
Profile Title:	10244 Rep Sky Suites
Grade / Band:	05
FLSA Status:	Non-Exempt
As a Sky Suites Representative, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Assist VIP casino, hotel and convention guest reservations with hotel registration, hotel check out, concierge requests and provide all other supporting services
Knowledgeable on all dining and entertainment venues in the area including but not limited to: restaurants, golf courses, spas, nightclubs and tours
Describe, solicit and enroll guests in the M-Life loyalty program
Communicate effectively through email, telephone and during face to face interactions
Own all requests and complaints; resolve issues immediately and follow up to ensure guest satisfaction
Assume full responsibility for cashiering abilities to include but not limited to: maintaining a cash bank, resolving billing inquiries, creating posting master accounts, processing credit card authorizations and proper execution of casino comps
Maintain suite occupancy by controlling the out of service rooms, setting up guest lists when required and only upgrading suites after reviewing availability
Provide business center services to include faxing, copying, emailing and facilitation of shipping needs

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Guest service experience	Preferred
6+ Months of Prior Relevant Experience	Experience handling multi-line phones	Preferred
1+ Years of Prior Relevant Experience	VIP Services, Front Desk, or Concierge experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Multi-lingual	Preferred
Current Notary Public designation and rights	Preferred
Experience in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to maintain confidentiality of guest information and pertinent hotel data
Knowledgeable of a Forbes Travel Guide 5Star and AAA 5Diamond rating and their importance
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to to make sound decisions immediately without supervision
Ability to read and write proficiently to evaluate reports and correspondence
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Ability to multi-task and work well in a fast paced, team-oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X