Bell Starter-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Bell Starter-Union

Job Code:

10256

Profile Title:

10256 Bell Starter-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Bell Starter, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique  stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with  us.

Dispatch Bell Persons as appropriate to meet guest’s orders and requests

Keep an accurate record of bell desk activities

Provide a full array of guest information services, such as special orders for flowers and balloons, wedding information,  newspapers, car rentals, hotel tours, business center operations, arena events center, etc.

Serve as Bell Starter by designating Bell Persons to assist arriving and departing guests with their luggage requirements

Receive phone calls by registered guests requesting information, services and deliveries

Ensure all checked luggage is properly stored and tagged and claim checks are issued to appropriate guests

Resolve guest concerns and problems

Perform other job-related duties as requested

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Experience in Front Desk Services or Hotel Dispatch at a major hotel

Preferred

Work varied shifts, to include weekends and holidays

Required

Bilingual language skills

Preferred

Ability to maintain accurate records of services provided to guests

Able to effectively communicate in English, in both written and verbal forms

Ability to work under pressure

Ability to multi-task and work well in a fast paced, team-oriented environment

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

X

Bending

X

Carrying __pounds

X

Clear speech - simple

X

Clear speech - complex

Climbing

X

Crawling

X

Crouching

X

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

Near vision

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

X

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

X

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

X

Tight deadlines

Working conditions

Writing - simple

X

Writing - complex