Bell Person TD-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Bell Person TD-Union

Job Code:

10260

Profile Title:

10260 Bell Person TD-Union

Grade / Band:

Union - Hourly

FLSA Status:

Non-Exempt

As a Bell Person, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique  stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their  stay with us. 

Smile and greet, warmly interact with, and assist guests and hotel staff in a professional manner

Maintain a positive attitude and outgoing personality, demeanor and professional appearance

Provide a high level of guest service to all guests and co‐workers which are aligned and guided by the Company's and  Property's core service standards and brand attributes in order to provide defining moments at every opportunity

Collect, transport, deliver, and store luggage and guest items

Assist with group deliveries, group baggage, and various amenities

Orient guests to guest room and property

Complete applicable documentation, tickets, and other bell related forms

Make and receive phone calls requesting information, services and deliveries

Perform other job‐related duties as requested

Performs other job-related duties as requested.

Proof of eligibility to work in the United States

6+ Months of Prior Relevant Experience

Guest service experience

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting

Preferred

Demonstrate a positive attitude, outgoing personality, and impeccable appearance standard

Preferred

Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIPr, Autocab, Autobells, CVPS, and others

Knowledgeable of handheld mobile application devices

Able to effectively communicate in English, in both written and verbal forms

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well‐groomed appearance adhering to company standards

Balancing

X

Bending

X

Carrying __pounds

X

100

Clear speech - simple

Clear speech - complex

X

Climbing

Crawling

X

Crouching

X

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

X

Flexibility - lower body

X

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

100

Near vision

X

Normal vision

X

Pushing/Pulling

X

Reaching

X

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

X

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

X

Exposure to fumes / odors

X

Extreme cold

X

Extreme heat

X

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

X

Office conditions

X

Outdoors

X

Restricted area

X

Shifts

X

Smoke

X

__% Travel

Vibration

X

Wet/Humid

X

Analytical

Clerical

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

Repetition

X

Safety hazards

X

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex