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Coord Block Ticketing

J o b D e s c r i p t i o n

Job Profile Title:	Coord Block Ticketing
Job Code:	10429
Profile Title:	10429 Coord Block Ticketing
Grade / Band:	06
FLSA Status:	Non-Exempt
It is the primary responsibility of the Ticketing Coordinator to perform a variety of duties including facilitation of ticket blocks and reports. All duties are to be performed in accordance with departmental policies, practices and procedures.

Principal Duties & Responsibilities
Maintain and monitor the size of ticket blocks, ticket prices and inventory of all ticket outlets
Complete and distribute reports as requested using various technologies
Accurately maintain inventory allocations in accordance with pre-established guidelines/needs of the ticketing departments
Increase / Release blocks as necessary
Meet with department management weekly to go over event blocks 60 days out
Allocate tickets among property Casino Marketing Administration teams for all events
Communicate to respective counterpart Casino Marketing teams for show additions/changes/statuses
Constant contact with the box office
Issue comp slips to Box Office
Assist with Executive reservation pre-seating and announcements
Assist department management with post-event ticket balancing and accounting
Attend and assist in casino pre-seating meetings
Answer telephones promptly and respond to requests or inquiries of callers in a timely and courteous manner
Comply with department policies, procedures and standards
Respond to emergency situations as necessary

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Previous experience with ticketing systems	Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Excellent customer service skills
Able to lead and mentor a team
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Proficient in Microsoft Excel
Able to effectively communicate in English, in both written and oral forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X