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Clerk Scheduling

J o b D e s c r i p t i o n

Job Profile Title:	Clerk Scheduling
Job Code:	10479
Profile Title:	10479 Clerk Scheduling
Grade / Band:	05
FLSA Status:	Non-Exempt
It is the primary responsibility of the Scheduling Clerk to provide support for the Housekeeping Department by answering all calls and dispatching responses accordingly. Additionally, this position will monitor the status of guest rooms, control the issuing and retrieval of department master keys and radios, and provide clerical support for the department. All duties are performed in accordance with department standards and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Ensure department personnel are scheduled appropriately and in accordance with demands, as well as any special projects.
Post schedules outside the Department Office on daily basis.
Make recommendations for adjustments to staffing levels.
Answer telephone calls respond to questions and handle requests from internal and external guests; dispatch appropriate services, team members, and/or supervisors or route phone calls to appropriate departments.
Assist management team with shift change tasks, including turning over all services paperwork, and collecting and/or distributing keys, and radios from/to team members.
Monitor rooms for check-outs and ready-for-inspection; alert Housekeeping Supervisors and management team.
Maintain communication and follow up with Front Desk and Facilities regarding special requests, work orders, and HotSOS cases.
Work with management on VIP arrivals and special projects.
Process guest lost and found inquiries; track inquiries and items, as established by department procedures; as well as deliver and retrieve items to and from Security Lost & Found.
Complete payroll exceptions on a daily basis.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	A related position	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Proficiency of computer software to include Outlook, MS Word, and Excel, as well as office equipment, i.e. telephone, copier, fax machine
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body		X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing		X
Typing				X		30
Walking	X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors					X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions					X
Outdoors		X
Restricted area		X
Shifts				X
Smoke			X
Travel	X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X