JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Security Officer Conv

J o b D e s c r i p t i o n

Job Profile Title:	Security Officer Conv
Job Code:	10483
Profile Title:	10483 Security Officer Conv
Grade / Band:	05
FLSA Status:	Non-Exempt
This position is responsible for maintaining a uniformed presence at various posts both inside & outside the MassMutual Center. As directed, patrols assigned to ensure all employees, visitors, guests, clients, contractors and business partners are authorized, while providing a safe environment. Personnel shall serve as a visual deterrent, intervene and respond to all levels of security and potential life safety issues. Strictly complies with all established policies and procedures of the MassMutual Center, MGM Springfield and the Massachusetts Convention Center Authority.

Principal Duties & Responsibilities
Maintains an alert, positive, welcoming, and approachable demeanor.
Performs all duties in a professional, productive manner with the aim of delivering a superior level of customer service to ensure a successful event and experience for the client, visitors, and attendees.
Responds to questions and requests from visitors, clients, contractors, and business partners by providing appropriate information/directions in a patient, efficient and courteous manner.
Contribute to an environment centered on the core values of teamwork, integrity and excellence
As assigned by a public safety manager(s), conducts patrols of MassMutual Center or staffs assigned post.
Maintains up-to-date knowledge and understanding of each Public Safety post, daily operating procedures, and the facility’s emergency operating procedures; executes on those established procedures as required.
Assists with event security as required or directed by Public Safety Manager(s) and event services department.
Provides a public safety presence and acts as a visible deterrent to crime and threats of potential violence.
Responds to emergencies as necessary or as directed, rendering aid and assistance as required and in accordance with established public safety policies and procedures.
Maintains a high level of situational awareness and diligence to duties. Takes action to immediately correct and / or immediately report suspicious activity and potential threats as required by the Public Safety Department
Maintains assigned equipment (radios, uniforms, etc.), reporting lost or damaged equipment to the public safety manager(s).
Reports all incidents, accidents, and / or medical emergencies immediately to the public safety manager(s).
As directed, responds to alarm activations, including security, fire and intrusion alarms.
Utilizes facility’s video surveillance system, building access control system, and radio communications

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Prior law enforcement and/or military experience	Preferred
Previous experience working in a similar environment	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable about each public safety post and special event operation.
Proficient with computers/Microsoft office
Must have customer service or hospitality experience.
Must be energetic, well-organized, a team player, and committed to the MassMutual Center and MGM Springfield mission of delivering superior customer service.
Effectively communicate in English, both oral and written forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex				X
Climbing				X
Crawling				X
Crouching				X
Distant vision				X
Driving - auto/van				X
Driving - limousine				X
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel				X
Vibration				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards				X
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X