Security Officer Conv

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Security Officer Conv

Job Code:

10483-2

Profile Title:

10483-2 Entertainment Security Ambassador (Non-gamingT-mobile)

Grade / Band:

05

FLSA Status:

Non-Exempt

The Entertainment Event Security position's primary function is access control of employees and guests and to provide professional,  polished Guest Service duties for the Entertainment Department. This position reports directly to the Security Supervisor and Security Manager. The Steward will proactively greet and direct guests and clients in all assigned areas of the venue and facility,  conducting suite inspections, and responding to guests' questions, comments, and concerns. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Maintains an alert, positive, welcoming, and approachable demeanor.

Monitor assigned areas of the venue and property controlling access as directed.

Provide outstanding, professional guest service to all guests, vendors and employees.

Respond to complaints and issues involving guests, as directed, and assist in resolution

Complete all assigned tasks within the guidelines & deadlines set by Security Manager and Supervisors.

Maintains up-to-date knowledge and understanding of each post, daily operating procedures, and the facility’s emergency operating procedures; executes on those established procedures as required.

Conducts patrols of venue or staffs assigned post.

Assists with event security as required or directed by Security Manager and Security department.

Responds to emergencies as necessary or as directed, rendering aid and assistance as required and in accordance with established public safety policies and procedures.

Maintains a high level of situational awareness and diligence to duties. Takes action to immediately correct and / or immediately report suspicious activity and potential threats as required by the Security Department.

Maintain a fun, friendly, and safe environment in assigned areas.

Communicate and make recommendations to the Security Manager and Supervisors regarding issues that may require further attention

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

1+ Years of Prior Relevant Experience

Customer service experience, preferably in a sports/entertainment venue environment

Required

Excellent verbal and written English communication skills

Ability to participate in all evacuations procedures to aid guests and employees during an emergency

Ability to operate assigned equipment

Complete First Aid & CPR certification.

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

X

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

X

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex