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Cashier Valet-Non-Union

J o b D e s c r i p t i o n

Job Profile Title:	Cashier Valet-Non-Union
Job Code:	10555
Profile Title:	10555 Cashier Valet-Non-Union
Grade / Band:	03
FLSA Status:	Non-Exempt
As a Valet Cashier, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Principal Duties & Responsibilities
Warmly greet and assist all guests at the Valet areas while providing courteous, efficient and enthusiastic service
Monitor and direct the traffic in designated areas and at the Hotel Valet and Casino Valet while ensuring that safety equipment is used
Accommodate guests requiring special assistance and aid, such as issuing scooters and wheelchairs
Input incoming valet tickets into computerized system for valet parking customers and maintain on-hand cash
Input Information into the appropriate system from the valet ticket within 15 minutes of receiving it; perform ticket reconciliation at the end of the shift to ensure all retrieved vehicles are taken out of the system
Maintain a clean and safe working area by picking up trash, sweeping valet areas and keeping valet booths clean; promote and maintain the highest level of customer service to all guests while staying alert to their need
Respond effectively to guest inquiries in person or via phone related to the property, directions and the local area while providing excellent guest service
Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties within scope of authority; otherwise refer the matter to management
Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Experience in a similar role in the hospitality industry or environment	Preferred

Additional Requirements
Details	Required/ Preferred
Bilingual abilities, English as the primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Ability to multi-task and work well in a fast paced, team-oriented environment
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X