Cashier Valet-Non-Union

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Cashier Valet-Non-Union

Job Code:

10555

Profile Title:

10555 Cashier Valet-Non-Union

Grade / Band:

03

FLSA Status:

Non-Exempt

As a Valet Cashier, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique  stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with  us.

Warmly greet and assist all guests at the Valet areas while providing courteous, efficient and enthusiastic service

Monitor and direct the traffic in designated areas and at the Hotel Valet and Casino Valet while ensuring that safety equipment is used

Accommodate guests requiring special assistance and aid, such as issuing scooters and wheelchairs

Input incoming valet tickets into computerized system for valet parking customers and maintain on-hand cash

Input Information into the appropriate system from the valet ticket within 15 minutes of receiving it; perform ticket reconciliation at the end of the shift to ensure all retrieved vehicles are taken out of the system

Maintain a clean and safe working area by picking up trash, sweeping valet areas and keeping valet booths clean; promote and maintain the highest level of customer service to all guests while staying alert to their need

Respond effectively to guest inquiries in person or via phone related to the property, directions and the local area while providing excellent guest service

Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate and resolve potential difficulties within scope of authority; otherwise refer the matter to management

Notify supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Preferred

6+ Months of Prior Relevant Experience

Experience in a similar role in the hospitality industry or environment

Preferred

Bilingual abilities, English as the primary or secondary language

Preferred

Able to effectively communicate in English, in both written and verbal forms

Ability to multi-task and work well in a fast paced, team-oriented environment

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment,  i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

X

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

X

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

X

Sitting

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

Walking

X

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex