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Attd Coat Check TD-Non-Union

J o b D e s c r i p t i o n

Job Profile Title:	Attd Coat Check TD-Non-Union
Job Code:	10556
Profile Title:	10556 Attd Coat Check TD-Non-Union
Grade / Band:	02
FLSA Status:	Non-Exempt
As a Bell Coat Check Attendant, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Assist guests and hotel staff in a professional manner, maintain a positive attitude and outgoing personality, demeanor and professional appearance
Provide a high level of guest service to all guests and co-workers which are aligned and guided by the Company and Property’s core service standards and brand attributes in order to provide defining moments at every opportunity
Collect, transport, store, and return coats and jackets for guests
Orient guests to property and provide multiple Company offerings
Complete applicable documentation, tickets, and other bell related forms
Make and receive phone calls to guests and other employees for information, services, follow-up, and deliveries

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Guest service experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience in a AAA 5 diamond, Mobil 5 star, or Forbes hotel/resort setting	Preferred
Demonstrate a positive attitude and outgoing personality	Preferred
Professional appearance and demeanor	Preferred
Experience in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable of various hotel systems such as Opera, HotSOS, GoConcierge, VIP, Autocab, Autobells, CVPS, and others
Knowledgeable of handheld mobile application devices, multi-line phone and 2–way radio
Able to effectively communicate in English, in both written and verbal forms
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X