Supv Valet Svcs-Hourly

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Job Profile Title:

Supv Valet Svcs-Hourly

Job Code:

10567

Profile Title:

10567 Supv Valet Svcs-Hourly

Grade / Band:

05

FLSA Status:

Non-Exempt

As a Valet Services Supervisor, you will be responsible for supervising the valet services team. You will also set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

Supervise the valet services team to include efficient staffing, employee development and training, performance management and policy enforcement

Supervise the valet and guest service employees, ensure employees are properly trained and follow established safety standards

Conducts periodic inspections of valet-designated parking areas

Lead the pre-shift meetings for valet/guest service employees

Compensate guests within, for service-related inconveniences

Responsible for necessary staffing adjustments in order to properly accommodate guest

Regulate the movement and flow of traffic to ensure the casino provides efficient and effective guest services and avoids traffic congestion and delays

Respond effectively to guest inquiries providing excellent guest service

Resolve guest complaints within scope of authority; otherwise refers the matter to management; notify supervisor and/or Security of unusual events

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Bachelor's Degree

Business administration or related field

Preferred

1+ Years of Prior Relevant Experience

As a Supervisor in a customer service environment

Required

Work varied shifts, to include weekends and holidays

Required

Able to operate manual transmission vehicle

Able to effectively communicate in English, in both written and verbal forms

Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality

Ability to multi-task and work well in a fast paced, team-oriented environment

Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex