Coord Admin III

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Coord Admin III

Job Code:

10569-8

Profile Title:

10569-8 Coordinator MGMAir

Grade / Band:

07

FLSA Status:

Non-Exempt

It is the is the primary responsibility of the MGMAir Coordinator to assist with flight/hotel reservations initiated by Junket  Representatives, complete a variety of flight operational tasks, and collaborate with other departments/properties to achieve the highest  level of service for MGMAir guests.

Process and confirm reservation submissions from outside rep and branch sources for flights, hotel, and special requests.

Complete tour rooming lists, flight seating, and manifests using Excel. Prepare welomce packets and greet arriving and departing groups  in the bus lobby. Update MGMAir hotline, as needed.

Work closely with internal departments such as Front Desk, Group Desk, Front Service, VIP, Player Development, and Customer Care and  external partners such as ground handling serivces, ground transportations services, and airline.

Assist external and internal guests with all requested information and resolve any guest issues, including damage/lost luggage, service  recovery, flight issues, etc. using programs such as Patron, Opera, VIPR, Microsoft Office (most notably Excel), and MGM Flight Manager.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

3+ Years of Prior Relevant Experience

Directly related experience or equivalent education.

Required

1+ Years of Prior Relevant Experience

Casino experience.

Preferred

Work varied shifts, to include weekends and holidays.

Required

Knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. Administrative and clerical skills.

Able to effectively communicate in English, in both written and verbal forms, in a timely manner and at an appropriate level, while  Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.

Ability to multi-task and work well in a fast paced, team-oriented environment.

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to  Effective listening abilities with strong judgment skills.

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

Balancing

Bending

Carrying __pounds

X

20

Clear speech - simple

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

X

20

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

X

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

X

60

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

X

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

Smoke

X

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

Fatigue

High pressure

Judgment

X

Long hours

Math skills - advance

Math skills - basic

X

Memorization

Organization

X

Perception

Reading - simple

X

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

X

Writing - complex