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Supv HR Shared Svcs

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Job Profile Title:	Supv HR Shared Svcs
Job Code:	10603
Profile Title:	10603 Supv HR Shared Svcs
Grade / Band:	09
FLSA Status:	Exempt
Responsible for managing the workflow to ensure all transactions are completed accurately and within our service level agreement for all of MGM Resorts International. Provides support in the implementation of standardized policies and practices that are associated with HR Shared Services and works closely with the HRSS Director, HRSS Managers, and the Center of Excellence business partners. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as departmental and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Supervise the day-to-day operations of HRSSC as a member of the HRSSC management team including training new team members, completing quality assurance audits to ensure an employee experience
Working together with the HRSSC manager to ensure that the HRSSC has the right number of people focused on the appropriate business need to ensure the HRSSC operates in the most employee responsive and efficient manner
Create and maintain a work environment that promotes client service, teamwork, performance feedback, individual
recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment
Address human resources issues, such as attendance and interpersonal conflicts in the workplace
Identify and develops continuous improvement strategies in order to identify efficiencies and continue to streamline processes

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma or GED		Required
Associate's Degree	A related field or equivalent experience	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Human Resources or related field	Required
2+ Years of Prior Relevant Experience	Supervisory experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Strong practical experience and knowledge of Human Resources and/or Benefits operations in hospitality and/or service industry	Preferred
Experience working with Neocase or similar case management software	Preferred
Experience working with Workday or similar SAAS platforms	Preferred
Experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices	Preferred
Bi-lingual, with English as primary or secondary language	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to make decisions in compliance with Federal regulations, HR policies and procedures
In-depth, Generalist understanding of HR practices and the business acumen to successfully coordinate all HRSS operational transactions
Able to work in a fast-paced and stressful environment; maintain physical stamina and a proper mental attitude to deal effectively with management, employees and outside contacts
Able to effectively communicate in English, in both written and verbal forms
Ability to work under pressure
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X