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Supv HR Shared Svcs

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Job Profile Title:	Supv HR Shared Svcs
Job Code:	10603
Profile Title:	10603 Supv HR Shared Svcs
Grade / Band:	09
FLSA Status:	Exempt
The Supv HR Shared Svcs is responsible for supervising the daily operations of HRSS to include accurate completion of workload and within our service level agreement for all of MGM resorts international. The candidate provides support in the implementation of standardized policies and practices that are associated with HR Shared Services and works closely with the HRSS Director, HRSS Managers, and the Center of Excellence business partners. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as departmental and MGM Resorts International policies, practices and procedures.

Principal Duties & Responsibilities
Oversee daily workforce and scheduling management to ensure appropriate coverage, timely service delivery, and adherence to operational demands.
Participate in HR systems testing, ensuring accuracy, functionality, and minimal disruption to operations prior to deployment.
Conduct regular quality reviews and audits of work to ensure accuracy, consistency, policy compliance, while maintaining a high-quality employee experience.
Provide ongoing performance management, including regular one-on-one meetings, coaching, feedback, and the administration of progressive discipline in accordance with company policy and employment regulations.
Foster employee engagement through consistent communication, recognition & collaboration
Oversee the training, onboarding, and continued development of team members to ensure knowledge proficiency.
Identify opportunities for continuous improvement by analyzing workflows, trends, and performance outcomes and partner with manager to implement.
Intake escalations from team members.
Responsible for onboarding new team members.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Human Resources or related field	Required
1+ Years of Prior Relevant Experience	Supervisory experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays.	Required
Experience working in a similar resort setting.	Preferred
Strong practical experience and knowledge of Human Resources and/or Benefits operations in hospitality and/or service industry.	Preferred
Experience working with Neocase or similar case management software.	Preferred
Experience working with Workday or similar SAAS platforms.	Preferred
Experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices.	Preferred
Bi-lingual, with English as primary or secondary language.	Preferred

Knowledge, Skills and Abilities
KSAs
Strong organizational and time management skills.
Effective analytical skills to review data, identify trends, assess workflow efficiency, and support continuous improvement initiatives.
Effective coaching, performance management, and feedback skills, including the ability to conduct regular one-on-one meetings and administer progressive discipline appropriately.
Able to effectively communicate in English in both written and verbal forms to team members, employees and leaders.
Strong collaboration skills to partner with stakeholders and leaders.
Able to work in a fast-paced and stressful environment and adapt to change.
Ability to exercise sound judgment, maintain confidentiality, and apply policies consistently and fairly.
In-depth, Generalist understanding of HR practices and the business acumen to successfully coordinate all HRSS operations.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X