Supv HR Shared Svcs

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Supv HR Shared Svcs

Job Code:

10603-3

Profile Title:

10603-3 HRSS Tier 2 Supervisor - Benefits

Grade / Band:

09

FLSA Status:

Exempt

The HRSS Tier 2 (Benefits) Supervisor is a subject matter expert on all areas of benefits admnistration and is responsible for  managing the day to day operation of the HRSS Tier 2 - Benefits team which is responsible for cases and transactions related, but not  limited to: benefit eligibility, claims, benefit events, COBRA and annual enrollment. This role identifies employee trends and shares  insight and behaviors to drive self-service and process improvement. This role will coach and develop team members, run and  analyze reports, and provides support in the implementation of standardized policies and practices to deliver operational efficiencies  and excellent customer service. This role works closely with the HRSS Director, HRSS Managers and the HR Center of Excellence  business partners. This role processes cases and escalations within established quality measures and SLAs.

Supervise the day-to-day operations of the HRSS Tier 2 – Benefits Specialists and ensure appropriate work allocation among  all team members.

Ensure compliance with all state and federal laws regarding employee benefits, Affordable Care Act, COBRA, HIPAA, and  ERISA.

Collaborate with the HRSS Senior Manager to ensure that the HRSS Tier 2 Benefits team has the right number of people  focused on the appropriate business need to ensure the team operates in the most responsive and efficient manner.

Create and maintain a work environment that promotes guest service, teamwork, performance feedback, individual  recognition, mutual respect, and employee satisfactions to ensure quality hiring, training, and succession planning that  encompasses the company’s diversity commitment.

Responsible for the training of the HRSS Tier 2 – Benefits Specialists on company and department policies and procedures  to meet compliance with MGM Resorts International Policies.

Identify and develop continuous improvement strategies in order to implement efficiencies and continue to streamline  processes.

Ensure proper metrics and reporting are established to measure all HRSS benefits transactional activities and operational  effectiveness.

Conduct scheduled and ad hoc quality assurance audits in order to improve employee experience.

Appropriately address human resources issues, such as attendance and interpersonal conflicts in the workplace.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Associate's Degree

Human Resources and/or equivalent education and experience

Preferred

2+ Years of Prior Relevant Experience

Work experience in Human Resources

Required

2+ Years of Prior Relevant Experience

Previous supervisory experience

Preferred

Extensive knowledge of the Affordable Care Act, COBRA, HIPAA, ERISA and how they directly relate to benefit administration

Preferred

Strong practical experience and knowledge of Human Resources operations in hospitality and/or service industry

Preferred

Experience in Employee Relations and/or benefits

Preferred

Experience working with Neocase or similar case management software

Preferred

Previous experience working with Workday or similar SAAS platforms

Preferred

In-depth understanding of benefits administration practices

Must possess strong customer services orientation with the ability to navigate complex conversations, determine customer  needs and provide solutions that satisfy customers

Able to effectively communicate in English, in both written and oral forms

Able to lead, coach and mentor a team

Interpersonal skills to effectively communicate with all business contacts and handle all issues that may be sensitive in  nature

Utilize critical thinking skills and understand process to troubleshoot and resolve issues

High level of attention to detail to ensure accuracy and meet policy requirements

Maintain high degree of confidentiality

Ability to handle difficult situations and escalated customer calls

Maintain a professional, neat, and well-groomed appearance adhering to MGM Resorts International standards

Work varied shifts, to include weekends and holidays

Balancing

X

Bending

X

Carrying __pounds

X

20

Clear speech - simple

X

Clear speech - complex

X

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

Lifting __pounds

X

20

Near vision

Normal vision

X

Pushing/Pulling

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

Typing __w.p.m.

X

55

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

Office conditions

X

Outdoors

Restricted area

Shifts

X

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

Memorization

X

Organization

X

Perception

X

Reading - simple

X

Reading - complex

X

Repetition

X

Safety hazards

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X