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Supv Workforce Mgt

J o b D e s c r i p t i o n

Job Profile Title:	Supv Workforce Mgt
Job Code:	10627
Profile Title:	10627 Supv Workforce Mgt
Grade / Band:	09
FLSA Status:	Non-Exempt
The Workforce Management Supervisor motivates and supports schedulers in the production of weekly schedules and daily operational tasks. The Supervisor is a leadership liaison between the Workforce Management Specialists and management.

Principal Duties & Responsibilities
Train and enhance the Workforce Management Specialists’ skills to improve scheduling solutions as well as their personal growth
Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
Devise scheduling enhancements and create new business models
Discover new best practices to best utilize staffing while following current labor agreements and regulations
Adhere to all ethical and equity when managing WFM Specialists and various department inquiries
Balance specialists’ workloads between weekly scheduling and daily operations
Ensure the Workforce Management team’s completion of daily schedule operations, such as leave requests and call outs

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required
Bachelor's Degree or equivalent experience	Related field	Preferred

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience utilizing Kronos, Virtual Roster and Workday software	Preferred
Bi-lingual	Preferred

Knowledge, Skills and Abilities
KSAs
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing
Bending
Carrying __pounds
Clear speech - simple				X
Clear speech - complex				X
Climbing
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body
Flexibility - lower body
Hearing/Listening				X
Kneeling
Lifting __pounds
Near vision
Normal vision				X
Pushing/Pulling
Reaching
Sitting				X
Standing - 5 hours minimum				X
Stooping
Typing __w.p.m.				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate
Noise levels - low to high
Office conditions
Outdoors
Restricted area
Shifts
Smoke
__% Travel
Vibration
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical
Comprehension				X
Crisis incidents
Customer service
Decision making				X
Fatigue
High pressure				X
Judgment
Long hours				X
Math skills - advance				X
Math skills - basic
Memorization				X
Organization				X
Perception				X
Reading - simple
Reading - complex				X
Repetition
Safety hazards
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex				X