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Specialist VIP

J o b D e s c r i p t i o n

Job Profile Title:	Specialist VIP
Job Code:	10645
Profile Title:	10645 Specialist VIP
Grade / Band:	08
FLSA Status:	Non-Exempt
It is the responsibility of the Casino VIP Services Specialist to work under the guidance of the Casino VIP Services Manager and assist in the operations of Casino VIP Services during periods of high business demand, illness, and scheduled vacations. Specific functions include: provide leadership, motivation, enthusiasm, direction and support for Casino VIP Services Representatives. The Specialist will ensure that suites are being utilized to the highest level of efficiency. All duties are performed in accordance with the departmental and property policies, practices, and procedures, as well as within the framework and intent of the property Mission Statement.

Principal Duties & Responsibilities
Assists in the daily operations of the Casino VIP Services Office, Direct Marketing, Casino Host Desk, and National Marketing
Coordinates events and groups in terms of: Reservation processing and coding, and pre-arrival suite blocking
Review suites, Hakkasan, Wet Republic, SkyLofts, and Mansions on a daily basis to ensure they are being booked in an efficient manner allowing for maximum revenue increasing opportunities and to avoid loss of revenue
Create, maintain, and distribute suite reports on a regular basis to various Executives
Schedules and attends all suite committee meetings with various Casino Marketing Executives and makes necessary changes quickly and efficiently
Reviews and replies to all requests for suite allocations from various other departments within The Property. Responsible for knowing future events, holidays, and concerts at all times so as to make appropriate decisions when replying to requests for suites

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Casino Marketing/VIP Services experience	Required

Additional Requirements
Details	Required/ Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Must be able to withstand prolonged sitting, standing and/or walking
Eye/hand coordination and manual dexterity and mobility to use computer is required
Able to develop and implement Team Building programs
Knowledge in developing policies and procedures and conflict resolution processes
Ability to observe and recall details and effective decision-making, social and organizational skills
Able to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina and proper mental attitude and ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines
Excellent customer service skills
Have interpersonal skills to deal effectively with all business contacts
Professional appearance and demeanor
Work varied shifts, including weekends and holidays
Have working knowledge of MS Word, Excel, and Outlook
Able to effectively communicate in English, in both written and oral forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X