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Host Casino Jr

J o b D e s c r i p t i o n

Job Profile Title:	Host Casino Jr
Job Code:	10646
Profile Title:	10646 Host Casino Jr
Grade / Band:	09
FLSA Status:	Non-Exempt
The Jr Casino Host is responsible for generating and maintaining guest relationships for the purpose of generating incremental revenue. Responsible for protecting company assets by accurate comp procedures and carded play evaluation. Responsible for hosting events and promotions. Responsible for maintaining and growing guest satisfaction scores by effectively solving guest complaint issues and maximizing guest enjoyment throughout the visitation process. All duties are to be performed in accordance with department and property policies, practices and procedures.

Principal Duties & Responsibilities
Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems as appropriate
Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director
Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email
Prepare, maintain and submit monthly slot and pit expense and comp reports
Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.
Identify and generate new member sign-ups with the purpose of increasing percentage of carded play
Generate incremental carded play from existing hosted guests
May be required to update club accounts with current address, phone number and email addresses

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Casino Marketing or a related field	Required

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Experience performing intermediate math calculations	Preferred
Proficient in LMS, Microsoft Office products (Word and Excel), and Super Playmate or similar software	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X