JDXpert Job Viewer

JDXpert Jobs

HRTMS Job Description Management

Shift Mgr Players Club

J o b D e s c r i p t i o n

Job Profile Title:	Shift Mgr Players Club
Job Code:	10648
Profile Title:	10648 Shift Mgr Players Club
Grade / Band:	09
FLSA Status:	Non-Exempt
The Shift Manager Players Club is responsible for maintaining the front-line operations of the Players Club desk while providing excellent guest service. All duties are to be performed in accordance with department and property policies, practices and procedures.

Principal Duties & Responsibilities
Oversees assigned operational functions within the Players Club desk consistent with the strategic plan, the fiscal budget, and the Company’s short term and long-term profitability objectives
Assists Players Club Representatives and guests with all requests in a professional and timely manner
Explains the loyalty program in detail and redeems guests’ points for express comps
Issues FREEPLAY and explains how to use it
Evaluates members’ status and issues complimentary amenities based upon established Company guidelines
Keeps up to date on all activities and events at the property
Coordinates with other employees to ensure timely service to guests
Conducts daily Team Update briefings; creates a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
Provides direction to maintain and improve the guest experience within the Player’s Club Department, consistent with the company’s service standard
Interviews, selects, trains, supervises, counsels and coaches Player’s Club staff for the efficient operation of the department
Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs
Resolves guest complaints within scope of authority
Notifies leadership of all unusual events, circumstances, missing items, or alleged theft

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required
2+ Years of Prior Relevant Experience	Face-to-face guest service position	Preferred
1+ Years of Prior Relevant Experience	Supervisory experience	Preferred

Additional Requirements
Details	Required/ Preferred
Effectively communicate in English, in both oral and written forms	Preferred
Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Working knowledge of Microsoft Office
Leadership qualities, sound judgment and superior decision-making and problem-solving skills
Excellent customer service skills
Ability to lead and mentor a team
Professional appearance and demeanor
Ability to work varied shifts, including weekends and holidays
Interpersonal skills to effectively communicate with all business contacts
Ability to effectively communicate in English, in both oral and written forms
Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of how people make changes or learn new information
Ease and comfort in working with people
Ability to effectively deliver training and coaching
Effectively communicate in English, in both oral and written forms

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X