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National Marketing Specialist

J o b D e s c r i p t i o n

Job Profile Title:	National Marketing Specialist
Job Code:	10650-4
Profile Title:	10650-4 National Marketing Specialist
Grade / Band:	09
FLSA Status:	Non-Exempt
The primary responsibility of the National Marketing Specialist is to assist in a variety of administrative functions for the Casino Marketing Division. All duties are to be performed in accordance with departmental and MGM Resorts International policies, practices, and procedures.

Principal Duties & Responsibilities
Assist the Marketing Executives with reservation requests, incoming telephone calls, and comp decisions
Coordinates pre-arrival room blocking and registration, VIP Lounge check-in and check out, ground transportation, etc.
Compile basic analysis and correspondences; research and review comp exceptions
Coordinate the ordering of office supplies
Protect the privacy of all guests and limit requests for information about such guests in accordance with hotel policies, ensure confidentiality of all casino information.
Facilitates submission of accurate monthly expense reports for Marketing Executives.
Communicate effectively with other departments
Coordinate Executive's travel needs; coordinates with MGM Resorts Aviation for customers as-needed
Prepares specialized itineraries for incoming customers based on requests, preferences, and historical information on the customer.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience		Required
1+ Years of Prior Relevant Experience	Supervisory experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Casino-related operations and/or casino marketing experience	Preferred
Able to effectively communicate in English, in both oral and written forms	Preferred

Knowledge, Skills and Abilities
KSAs
Ability to move frequently and freely about the office, sit for long periods and withstand various activities such as frequent walking, standing, bending
Ability to access all areas of the facility and travel off property
Able to effectively communicate in English, in both written and verbal forms
Ability to communicate effectively, concisely and logically in a timely manner and at an appropriate level, while maintaining confidentiality
Ability to work under pressure and adapt to change quickly.
Ability to multi-task and work well in a fast paced, team-oriented environment
Knowledge computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone (answering multiple phone lines), copier, fax machine
Effective listening abilities with strong judgment and decision making skills
Knowledge of accommodations, room capacities, amenities, events, attractions, and restaurants
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Ability to work in both group and individual settings

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling		X
Lifting 10 pounds		X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - chemicals				X
Hazardous conditions - high structures				X
Hazardous conditions - high voltage				X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions				X
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
Travel				X
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance				X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X