Asst Mgr Entertainment

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Asst Mgr Entertainment

Job Code:

10661

Profile Title:

10661 Asst Mgr Entertainment

Grade / Band:

09

FLSA Status:

Non-Exempt

The Assistant Manager Entertainment Showroom & Ticket Sales will assist in managing front of house operational functions for  assigned theaters, showrooms, and property ticket sales in alignment with the strategic vision for the Entertainment Center of  Excellence (CoE). This position will partner closely with the Manager(s) Entertainment Showroom & Ticket Sales to ensure the  delivery of guest service that aligns with the Company's core service standards and will continue to build and strengthen  relationships with both show partners and property partners.

Manage property ticket sales and box offices for assigned venues, maintain two-way dialogue with corporate ticketing on  inventory and yield management

Manage front of house operations for showrooms, theaters, and other property events; maintain solid and professional  relationship with show partners

Manage Human Resources responsibilities to include: create and maintain a work environment that promotes client  service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring  quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment

Drive employee engagement and guest experience through coaching, training and development; develop, lead, and  maintain training programs for frontline teams to enhance service standards and guest experience

Assist in managing departmental budgeting/forecasting and supporting documentation for both management, show  partner, and client review

Assist in managing talent, show partner, and client relationships and provide continued support as needed

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Associate's Degree

Related field; or equivalent education and experience

Preferred

2+ Years of Prior Relevant Experience

Required

3+ Years of Prior Relevant Experience

Management experience in ticketing operations or a box office role

Preferred

3+ Years of Prior Relevant Experience

Ticketing or box office role

Preferred

Work varied shifts, to include weekends and holidays

Required

Experience with budgeting, profit and loss statements

Preferred

Experience working in a similar resort setting

Preferred

Experience managing multiple employees in a fast paced environment

Preferred

Operational understanding of accounting and finance

Ability to supervise employees and provide direction for the specific venue.

Able to effectively communicate in English, in both written and verbal forms

Able to lead and mentor a team

Ability to multi-task and work well in a fast paced, team-oriented environment

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular  attention to detail

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex