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Asst Mgr Entertainment

J o b D e s c r i p t i o n

Job Profile Title:	Asst Mgr Entertainment
Job Code:	10661
Profile Title:	10661 Asst Mgr Entertainment
Grade / Band:	09
FLSA Status:	Non-Exempt
The Assistant Manager Entertainment Showroom will assist in managing front house operational functions for assigned theaters, showrooms, and in alignment with the strategic vision for the Entertainment Center of Excellence (CoE). This position will partner closely with the Manager(s) Entertainment Showroom to ensure the delivery of guest service that aligns with the Company's core service standards and will continue to build and strengthen relationships with both show partners and property partners.

Principal Duties & Responsibilities
Manage front of house operations for showrooms, theaters, and other property events; maintain solid and professional relationships with show partners
Manage Human Resources responsibilities to include: create and maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
Drive employee engagement and guest experience through coaching, training and development; develop, lead, and maintain training programs for frontline teams to enhance service standards and guest experience
Assist in managing departmental budgeting/forecasting and supporting documentation for both management, show partner, and client review
Assist in managing talent, show partner, and client relationships and provide continued support as needed

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Guest Service Experience	Required
3+ Years of Prior Relevant Experience	Theater Experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience with budgeting, profit and loss statements	Preferred
Experience working in a similar resort setting	Preferred
Experience managing multiple employees in a fast paced environment	Preferred

Knowledge, Skills and Abilities
KSAs
Operational understanding of accounting and finance
Ability to supervise employees and provide direction for the specific venue
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to multi-task and work well in a fast paced, team-oriented environment
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X