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Supv Showroom

J o b D e s c r i p t i o n

Job Profile Title:	Supv Showroom
Job Code:	10662
Profile Title:	10662 Supv Showroom
Grade / Band:	08
FLSA Status:	Non-Exempt
This position oversees assigned operational functions for front-of-house operations for assigned theaters and showrooms, as well as property ticket sales, consistent with the strategic vision for the Entertainment COE. This position manages the delivery of guest service with the company core service standards as well as continuing to build and strengthen relationships with both show partners and property partners.

Principal Duties & Responsibilities
Assist in covering basic floor duties of management if the Manager is not present, such as comping concessions, assigning stations, and authorizing early outs, as per established protocols; complete pre and/or post event reports and equipment
Assist in pre-event briefings with event staff in accordance with direction and information from department leadership
Create and maintain employee schedules and adjust station assignments to ensure proper coverage
Ensure that all equipment is checked out appropriately, properly utilized by staff and checked back in
Ensure the transaction responsibilities are handled in accordance with established procedures, i.e. handling of tickets, seating of customers, answering questions
Monitor and maintain inventory and stock of all equipment and supplies
Monitor staff interactions with guests at all events to ensure high levels of service

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Ticket Office or Theater	Required
3+ Years of Prior Relevant Experience	Supervisory experience	Preferred
5+ Years of Prior Relevant Experience	Guest service	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience supervising employees within a Collective Bargaining Agreement	Preferred

Knowledge, Skills and Abilities
KSAs
Able to work under the guidance, leadership and direction of the department manager
General knowledge of mathematical skills including addition, subtraction, multiplication and division
Knowledgeable of Culinary Union contract
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team (Supervisor and above with supervision authority)
Ability to multi-task and work well in a fast paced, team-oriented environment
Effective listening abilities with strong judgment skills
Standardized Job Description
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X