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Supv Concierge

J o b D e s c r i p t i o n

Job Profile Title:	Supv Concierge
Job Code:	10695
Profile Title:	10695 Supv Concierge
Grade / Band:	08
FLSA Status:	Non-Exempt
As a Concierge Supervisor, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
Keep the Director or Manager informed on all pertinent information related to the department and report irregularities and problems as they occur, and document situations as they occur
Knowledgeable of and enforces department and hotel standards to reach business and property goals
Perform various administrative tasks including but not limited to: preparing and distributing reports, and working directly with guests when business volumes dictate
Supervise the daily operation of the concierge team to include human resources responsibilities, staffing levels to ensure maximum efficiency, and respond to guest service interactions

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	In related field	Required
1+ Years of Prior Relevant Experience	Supervisory/managerial experience	Preferred
1+ Years of Prior Relevant Experience	Hotel Concierge experience	Preferred

Additional Requirements
Details	Required/ Preferred
Bilingual	Preferred
Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA	Preferred
AAA / Mobile / Forbes guest service standards experience in a hotel/resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to make sound decisions immediately without supervision
Ability to work under pressure
Ability to read and write proficiently to evaluate reports, correspondence and statistical information
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		25
Clear speech - simple				X
Clear speech - complex				X
Climbing				X
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		25
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching
Sitting				X
Standing - 5 hours minimum				X
Stooping
Typing __w.p.m.				X		35
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written
Confined area
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt
Exposure to fumes / odors
Extreme cold
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions				X
Outdoors				X
Restricted area
Shifts				X
Smoke				X
__% Travel
Vibration
Wet/Humid
Live Stream/ Video Recording

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents				X
Customer service				X
Decision making				X
Fatigue				X
High pressure				X
Judgment				X
Long hours				X
Math skills - advance
Math skills - basic				X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex				X
Repetition				X
Safety hazards
Tight deadlines				X
Working conditions				X
Writing - simple				X
Writing - complex				X