Meeting Concierge-Commission

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Meeting Concierge-Commission

Job Code:

10700

Profile Title:

10700 Meeting Concierge-Commission

Grade / Band:

08

FLSA Status:

Non-Exempt

As the Meeting Concierge, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us. All duties are to be performed in accordance with departmental and MGM Resorts policies, practices and procedures.

Host clients at dinner and shows

Schedule meetings with Convention Service Managers, Sales Managers and Catering Managers to ensure all details have been reviewed and implemented for upcoming groups

Physically inspect all meeting rooms and ensure they are set in accordance to the Meeting Event Order or Banquet Event Order

Assist in supervising the Banquet setup, A/V, IT and other operating departmental staff pertaining to the clients meeting requirements

Walk Convention and Meeting rooms pre and post show to ensure space has not been damaged

Monitor breaks and refresh schedules ensuring all services requested is in a timely manner according to the meeting planners expectations

Attend all Pre‐Convention meetings and go into detail as to the role they play to the success of the clients event

Attend trade show Pre‐Operational meetings with the General Service Contractor and confirm walk in/out inspections

Assist the Convention Services Manager for groups in‐house, while the CSM is working on future groups

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

Bachelor's Degree or equivalent experience

 Hospitality

Preferred

2+ Years of Prior Relevant Experience

Required

1+ Years of Prior Relevant Experience

Hospitality, Convention Services, Event Planning or Front Desk/Reservations

Preferred

Work varied shifts, to include weekends and holidays

Required

Bilingual, with English as the primary or secondary language

Preferred

Experience in a similar resort setting

Preferred

Experience with Daylight

Preferred

Able to effectively communicate in English, in both written and verbal forms

Ability to to make sound decisions immediately without supervision

Ability to work under pressure

Ability to read and write proficiently to evaluate reports, correspondence and statistical information

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint

Excellent organizational skills to function effectively under time constraints and within established deadlines, with attention to detail and confidentiality of sensitive information

Effective listening abilities with strong judgment skills

Ability to type 30 words per minute

Knowledge of accommodations room capacities.

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well‐groomed appearance adhering to company standards

Standing

Walking

Sitting

Lifting

Carrying

Pushing

Pulling

Climbing

Balancing

Stooping

Kneeling

Crouching

Crawling

Reaching

Handling

Grasping

Feeling

Talking

Hearing

Repetitive Motions

Eye/Hand/Foot Coordination

Extreme cold

Extreme heat

Humid

Wet

Noise

Hazards

Temperature Change

Atmospheric Conditions

Vibration