Supv Group Housing

J  o  b    D  e  s  c  r  i  p  t  i  o  n

Job Profile Title:

Supv Group Housing

Job Code:

10710-4

Profile Title:

10710-4 Supv Group Housing

Grade / Band:

08

FLSA Status:

Non-Exempt

As a Group Housing Supervisor, you will assist with supporting the Group Housing Specialists, and other specialty roles, in partnering with our group clients to set the stage for a successful group guest experience with your leadership, passion for service, and the ability to problem solve.  By understanding each team members' unique stories and needs, you will enhance their experience by supporting and motivating the team in creating WOW moments for their respective clients, which will carry with them far beyond their event with us.

The Group Housing Supervisor works out of our off-site corporate location and with the support of Management, they support the overall experience for the Group Housing Specialist roles, including but not limited to overseeing the daily operations, job knowledge, training, coaching, and ensuring the proficient and accurate use of our systems and processes.  In doing so, this allows us to create memorable experiences for our group clientele and affiliated attendees.  

Ensure the assigned operational functions of Group Housing are consistent with the strategic plan and vision for the department, the division, and the properties we service.

Manage and monitor daily labor, departmental budget, operations of Group Housing, and marketing strategies to produce both short-term and long-term profitability for the company, while meeting departmental needs and objectives.

Manage Human Resources responsibilities for Group Housing to include: creating a work environment that creates teamwork, performance feedback, recognition, mutual respect and employee satisfaction, recommendations for quality hiring that encompass the company’s diversity commitment, and training.

Support Management in the oversight to the Room Blocks, Contracts, and Housing Specialists team, monitoring all contracted group block and pick-ups on a daily basis.

Attend weekly block and pick up review meetings and support the teams in ensuring we provide accurate updates of all groups, including the relaying of any historical patterns and circumstances which may negatively impact room inventory/revenue.

Assist in managing the daily schedule and ensuring the proper coverage within the teams, while supporting the management team with any payroll needs such as but limited to approving time off requests, monitoring the sick line, etc.

Oversee the departmental and team execution of the daily report distribution and key milestone activities for each group, ensuring accuracy and timeliness of our processes to best serve the business needs.

Maintain effective communications with the operational departments to effectively resolve any situations which may impact our guest service.

Attend meetings with clients and the Property staff as needed, supporting the Specialists in the liaison efforts between Sales, Convention Service Managers, and group clientele/meeting planners.

Support the Contracts Coordinator in the group assignment distribution to the teams, ensuring our process is fair, consistent and allows for manageable workloads.

Work closely with our training team in successfully supporting our onboarding process, support mentorship efforts, and develop/train the Group Housing Specialist roles in additional tasks/responsibilities to support advancement opportunities within the department and beyond.

Maintain complete knowledge off all hotel services/features and departmental procedures, and ensure all equipment is functioning and work areas are kept stocked, clean, and in working order.

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Required

2+ Years of Prior Relevant Experience

Supervisory experience at a major hotel and casino resort complex

Preferred

2+ Years of Prior Relevant Experience

Guest Service

Required

2+ Years of Prior Relevant Experience

Microsoft Office (Outlook, Excel, PowerPoint)

Required

Knowledgeable of Property Management Systems (Opera, Passkey, Amadeus)

Required

Associates or Bachelors Degree in Hotel or Business Administration

Preferred

Experience working in a similar resort setting

Preferred

Able to effectively communicate in English, in both written and verbal forms

Able to lead and mentor a team

Ability to read and write proficiently to evaluate reports, correspondence and statistical information

Perception and awareness of individual needs and the ability to handle all situations calmly and professionally

Ability to multi-task and work well in a fast paced, team-oriented environment

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine

Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Maintain a professional, neat and well-groomed appearance adhering to company standards

Balancing

Bending

X

Carrying __pounds

X

25

Clear speech - simple

X

Clear speech - complex

X

Climbing

X

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

X

Kneeling

X

Lifting __pounds

X

25

Near vision

Normal vision

X

Pushing/Pulling

Reaching

Sitting

X

Standing - 5 hours minimum

X

Stooping

X

Typing __w.p.m.

X

50

Walking

X

Communication - verbal

X

Communication - written

X

Confined area

Contacts - works alone

X

Contacts - works around others

X

Contacts - works with others

X

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

X

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

X

Noise levels - low to moderate

X

Noise levels - low to high

X

Office conditions

X

Outdoors

Restricted area

Shifts

X

Smoke

__% Travel

Vibration

Wet/Humid

Live Stream/ Video Recording

Analytical

X

Clerical

X

Comprehension

X

Crisis incidents

X

Customer service

X

Decision making

X

Fatigue

X

High pressure

X

Judgment

X

Long hours

X

Math skills - advance

Math skills - basic

X

Memorization

X

Organization

X

Perception

Reading - simple

X

Reading - complex

X

Repetition

Safety hazards

Tight deadlines

X

Working conditions

X

Writing - simple

X

Writing - complex

X