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Supv Wedding Chapel-Commission

J o b D e s c r i p t i o n

Job Profile Title:	Supv Wedding Chapel-Commission
Job Code:	10763
Profile Title:	10763 Supv Wedding Chapel-Commission
Grade / Band:	08
FLSA Status:	Non-Exempt
Assist manager in overseeing the departmental operations to coincide with the strategic plan, the fiscal budget, and the company's short term and long-term profitability objectives, along with specific departmental revenue and budgetary goals.

Principal Duties & Responsibilities
Supervise assigned operational functions as directed by Assistant Manager and Manager to achieve the department’s financial goals
Oversee the delivery and measurement of guest service consistent with the company’s core values and brand attributes, ensure the ultimate wedding experience for each and every couple, while focusing on the employee’s ability to maintain and deliver these standards
Supervise wedding coordinators and administrative assistant, to include: training; coaching; performance feedback, recommend and administer discipline, and scheduling
Create a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction; instrumental in the interview and hiring process, encompassing the company’s diversity commitment
Handle wedding party complaints to ensure complete satisfaction by taking proper steps to remedy any problems that may arise in the planning, and coordination of a ceremony

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Coordinator, sales, concierge, event planning or hotel reservations experience	Required
2+ Years of Prior Relevant Experience	Customer service related experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Supervisory experience required with the ability to effectively handle and resolve conflict	Preferred
Experience working in a similar setting	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable of Boomer software
Knowledgeable of accounting and cash handling
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Ability to multi-task and work well in a fast paced, team-oriented environment
Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X