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Supv Events Svcs

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Job Profile Title:	Supv Events Svcs
Job Code:	10816-1
Business_Title	Supv Events and Premium Svcs
Profile Title:	10816-1 Guest Services Supervisor (Las Vegas)
Grade / Band:	09
FLSA Status:	Exempt
As an Event Services Supervisor, you will play a key role in creating unforgettable guest experiences by supporting both the Event Manager and Premium & Groups Manager in executing all aspects of events and premium services within Dolby Live. With a focus on both operational excellence and personalized service, you will coordinate front-of-house logistics and premium offerings while leading a team that delivers professional, polished, and anticipatory hospitality. From welcoming guests with a genuine smile to ensuring seamless execution of VIP amenities and event services, you will help create WOW moments that exceed expectations and align with the values and standards of MGM Resorts International.

Principal Duties & Responsibilities
Train, manage, and oversee part-time event staff, ensuring high-quality performance and service during events.
Serve as the primary point of contact between clients, tenants, subcontractors, and facility guests, ensuring clear and effective communication regarding staff and services.
Supervise the Guest Services Desk and ensure smooth operations, responding to inquiries and providing information as needed.
Maintain inventory of event-related equipment, contribute to budgetary planning, and ensure equipment is used efficiently.
Create event estimates, manage staff scheduling based on event needs, and ensure appropriate coverage.
Oversee uniform control, including ordering and maintaining inventory to ensure staff readiness.
Collaborate with the Event Manager and Premium & Groups Manager to develop and execute customized VIP experiences, including Meet & Greets and pre-show events.
Identify operational improvements, provide recommendations to management for increased efficiency and profitability, and coordinate VIP check-ins and special requests during events.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	An arena environment working events, concerts, game management and production	Required
2+ Years of Prior Relevant Experience	An arena environment working events, concerts and production	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working with large groups of people/guests	Preferred
Experience in dealing with ticketing issues and resolutions as it relates to the guest	Preferred
Experience working in an entertainment facility	Preferred
Experience in scheduling internal staff	Preferred
Knowledgeable with UKG system	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable with a time management system, specifically UKG
Able to demonstrate business acumen by clarifying priorities, holding others accountable and using knowledge of current property and corporate initiatives to understand and improve business results
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Basic knowledge or proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment
Maintain effective listening abilities, strong judgment skills with the ability to make quick decisions in constantly changing environments
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts				X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X