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Attd Front Svcs TD-Union

J o b D e s c r i p t i o n

Job Profile Title:	Attd Front Svcs TD-Union
Job Code:	10822
Profile Title:	10822 Attd Front Svcs TD-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
As a Front Services Attendant you will welcome our guests, and by understanding their unique stories and needs, you will own the experience to create WOW moments and memories they will carry with them far beyond their stay with us.

Principal Duties & Responsibilities
Answer property questions and provide accurate information regarding rooms, restaurants, M life, casino events, promotions, and directions
Resolve guest complaints within the scope of authority, and notify the supervisor of all unusual events, missing items, or alleged theft
Open doors for guests entering and exiting the property
Load and unload baggage from guests’ vehicles
Transport luggage and escort guests to and from their assigned rooms and other areas of the property
Provide assistance, offer room orientation, etc.
Process tickets for guest items and/or assists with luggage
Process group baggage for arrivals and departures
Maintain control of and responsibility for the security of the luggage area/room

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Hospitality industry or similar environment	Preferred

Additional Requirements
Details	Required/ Preferred
Able to work varied shifts, to include weekends and holidays	Required
Bilingual	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well‐groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing				X
Bending				X
Carrying __pounds				X		75 pounds
Clear speech - simple				X
Clear speech - complex
Climbing				X
Crawling
Crouching
Distant vision
Driving - auto/van
Driving - limousine
Flexibility - upper body				X
Flexibility - lower body				X
Hearing/Listening				X
Kneeling				X
Lifting __pounds				X		75
Near vision
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting
Standing - 5 hours minimum				X
Stooping				X
Typing __w.p.m.
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area
Contacts - works alone
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold				X
Extreme heat				X
Fast pace				X
Hazardous conditions - Chemicals
Hazardous conditions - high structures
Hazardous conditions - high voltage
Indoors				X
Noise levels - low to moderate				X
Noise levels - low to high
Office conditions
Outdoors				X
Restricted area				X
Shifts				X
Smoke				X
__% Travel
Vibration
Wet/Humid				X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical
Clerical
Comprehension				X
Crisis incidents
Customer service				X
Decision making				X
Fatigue				X
High pressure
Judgment				X
Long hours
Math skills - advance
Math skills - basic				X
Memorization				X
Organization
Perception
Reading - simple				X
Reading - complex
Repetition				X
Safety hazards				X
Tight deadlines
Working conditions
Writing - simple				X
Writing - complex