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Rep Mlife

J o b D e s c r i p t i o n

Job Profile Title:	Rep Mlife
Job Code:	10930
Profile Title:	10930 Rep Mlife
Grade / Band:	04
FLSA Status:	Non-Exempt
The primary responsibility of the MGM Rewards Representative is to provide service to guests at the MGM Rewards desk, including promoting and enrolling them in the MGM Rewards program, conducting redemptions and transaction of MGM Rewards promotions, answering questions about the MGM program or the property. All duties are to be performed in accordance with the department and property policies, practices, and procedures.

Principal Duties & Responsibilities
Assist guests with all requests, answer questions about MGM Rewards program, Direct Marketing Offers, MyVegas (where applicable), Special Event offers, program changes or update and understand and ensure consistent promotion of GameSense problem gambling program.
Explain the MGM Rewards program in detail, enroll guest in the MGM Rewards Program, redeem guests points or offers.
Apply MGM Rewards Points to guests' Hotel folio.
Track and adjust receipts for members non-gaming spend.
Redeem PO Offers, myVEGAS rewards and issue comps/FREEPLAY.
Research, redeem and adjust Tier Credits.
Navigate multiple computer systems, including Patron Management, my Vegas (where applicable), MCP, Opera,Veridoc, GMP.
Assist guests in navigating the mobile app.
Work with VIP Services to correct hotel reservations.
Assist host in issuing discretionary and MGM Rewards Point Comps.
Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo. -
Assists with promotional Slot Tournaments and event ticket distribution.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	in customer service	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Knowledgeable of Player Tracker systems	Preferred
Bilingual	Preferred

Knowledge, Skills and Abilities
KSAs
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending			X
Carrying 10 pounds			X
Clear speech - simple				X
Clear speech - complex				X
Climbing	X
Distant vision				X
Driving	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting 10 pounds			X
Near vision				X
Normal vision				X
Pushing/Pulling			X
Reaching			X
Sitting				X
Standing			X
Typing				X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area				X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt			X
Exposure to fumes / odors			X
Extreme cold		X
Extreme heat		X
Fast pace				X
Hazardous conditions - chemicals	X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high			X
Office conditions				X
Outdoors			X
Restricted area		X
Shifts	X
Smoke			X
Travel		X
Wet/Humid		X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical				X
Clerical				X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance			X
Math skills - basic				X
Organization				X
Reading - simple				X
Reading - complex				X
Repetition				X
Tight deadlines				X
Writing - simple				X
Writing - complex				X