Supv Mlife

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Job Profile Title:

Supv Mlife

Job Code:

10931

Profile Title:

10931 Supv Mlife

Grade / Band:

08

FLSA Status:

Non-Exempt

The Supervisor MLife is responsible for supervising the front-line operations of the Mlife Rewards Desk with a focus on M life  Rewards members. Additionally, this position is responsible for managing the GameSense program by educating guests  about how gambling works, dispelling myths about gambling, and implementing responsible gambling techniques. All duties  are to be performed in accordance with department and property policies, practices and procedures.

Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions,  resolving disputes and adhering to guest requests

Maintain an effective and efficient Mlife Rewards Desk, through coaching, motivating, training and supervising all  Mlife Rewards Representatives

Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests

Assist members with rewards and benefits based upon specific guidelines for levels of play and/or spend

Promote and engage Mlife Rewards Representatives in promotion of Mlife Rewards, the Mlife Rewards Mastercard,  myVEGAS, Partnerships and all other components related to Mlife Rewards

Evaluate and resolve member issues with point, comp, FREEPLAY, Tier Credits and any other concerns related to  Mlife Rewards

Performs other job-related duties as requested

Proof of eligibility to work in the United States

High School Diploma, GED or equivalent

Required

2+ Years of Prior Relevant Experience

Experience in casino operations and guest service

Required

Work varied shifts, to include weekends and holidays

Required

Experience working in a similar resort setting

Preferred

Excellent conflict resolution skills, ability to talk to individuals who may be frustrated and a working knowledge of  how people make changes or learn new information

Ability to effectively deliver training and coaching

Able to effectively communicate in English, in both written and verbal forms

Ability to to make sound decisions immediately without supervision

Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment,  i.e. telephone, copier, fax machine

Effective listening abilities with strong judgment skills

Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

Balancing

Bending

Carrying __pounds

Clear speech - simple

Clear speech - complex

Climbing

Crawling

Crouching

Distant vision

Driving - auto/van

Driving - limousine

Flexibility - upper body

Flexibility - lower body

Hearing/Listening

Kneeling

Lifting __pounds

Near vision

Normal vision

Pushing/Pulling

Reaching

Sitting

Standing - 5 hours minimum

Stooping

Typing __w.p.m.

Walking

Communication - verbal

Communication - written

Confined area

Contacts - works alone

Contacts - works around others

Contacts - works with others

Exposure to dust / dirt

Exposure to fumes / odors

Extreme cold

Extreme heat

Fast pace

Hazardous conditions - Chemicals

Hazardous conditions - high structures

Hazardous conditions - high voltage

Indoors

Noise levels - low to moderate

Noise levels - low to high

Office conditions

Outdoors

Restricted area

Shifts

Smoke

__% Travel

Vibration

Wet/Humid

Analytical

Clerical

Comprehension

Crisis incidents

Customer service

Decision making

Fatigue

High pressure

Judgment

Long hours

Math skills - advance

Math skills - basic

Memorization

Organization

Perception

Reading - simple

Reading - complex

Repetition

Safety hazards

Tight deadlines

Working conditions

Writing - simple

Writing - complex