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Asst Golf Professional II

J o b D e s c r i p t i o n

Job Profile Title:	Asst Golf Professional II
Job Code:	10966
Profile Title:	10966 Asst Golf Professional II
Grade / Band:	09
FLSA Status:	Exempt
The Assistant Golf Professional is responsible for assisting the Head Golf Professional and Director of Golf Operations in the oversight of the Pro Shop, clubhouse, and guest relations.

Principal Duties & Responsibilities
Provide guest with an introduction to the clubhouse and staff, their start time and establish the tone for the golf experience
Communicate, work closely, and assist the Director of Golf with the following: tournament planning and execution, monitor play, provide guidance on common golf rules and procedures, reservations, customer fitting and club repairs, golf instructions and clinics, control guest play sheet, coordinate limo transportation, inventory control, and staff scheduling
Work with Manager to develop and execute daily procedures for caddy staff, and deliver organized and effective coaching to players and staff
Assist in motivating the staff to meet facility objectives, provide exceptional guest service
Maintain a professional, friendly and proactive atmosphere that provides guests with an exceptional golf experience, ensure all guests and players are treated with courtesy and respect, and maintain professional image at all times, and be able to make effective professional decisions
Assist with Human Resources responsibilities, create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning that encompass the company’s diversity commitment; participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
2+ Years of Prior Relevant Experience	Caddy experience	Required
4+ Years of Prior Relevant Experience	Caddy experience	Preferred
1+ Years of Prior Relevant Experience	Supervisory experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Experience working in a similar resort setting	Preferred
Knowledgeable of common golf rules and procedures	Preferred

Knowledge, Skills and Abilities
KSAs
Knowledgeable of tournament format, common golf rules and procedures
Knowledgeable of products including customer fittings and club repairs
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X