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Operator Surveillance-Union

J o b D e s c r i p t i o n

Job Profile Title:	Operator Surveillance-Union
Job Code:	10984
Profile Title:	10984 Operator Surveillance-Union
Grade / Band:	Union - Hourly
FLSA Status:	Non-Exempt
The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests and providing both customers and employees with a fair, safe, and secure gaming experience by creating accountability to company policies and procedures and appropriate laws and regulations.

Principal Duties & Responsibilities
Operate various closed-circuit television (CCTV) technologies to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
Proactively monitor all casino areas and personnel including, but not limited to, Table Games, Casino Cage, Soft Count, Slots, and Poker to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
Proactively observe and review videos then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
Maintain and improve knowledge of game rules, company policies, procedures, and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
Cooperate with the local Gaming Authority and coordinate with and or assist other law enforcement agencies as necessary. Testify in court as a representative for the company as required. Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
Collaborate with leadership to maximize guest experience.
Perform other job-related duties as requested.

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Education
Education Level	Education Details	Required/ Preferred
High School Diploma, GED or equivalent		Required

Work Experience
Experience	Experience Details	Required/ Preferred
1+ Years of Prior Relevant Experience	Gaming and/or Surveillance experience	Preferred
1+ Years of Prior Relevant Experience	Previous experience working in a similar resort setting	Preferred

Knowledge, Skills and Abilities
KSAs
Detailed knowledge of Table Games, Slots, Race & Sports Book, and Casino Cage procedures.
Knowledge of advantage play systems and cheating methods.
Detailed knowledge of local gaming regulations.
Proficient in basic math without the use of a calculator.
Ability to distinguish colors.
Professional appearance and demeanor.
Excellent telephone etiquette and communication skills.
Excellent customer service skills.
Basic working knowledge of various computer technologies and software including Microsoft Office applications.
Effectively communicate in English, in both written and oral forms.

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing		X
Bending		X
Carrying __pounds		X
Clear speech - simple					X
Clear speech - complex				X
Climbing	X
Crawling	X
Crouching	X
Distant vision			X
Driving - auto/van	X
Driving - limousine	X
Flexibility - upper body					X
Flexibility - lower body	X
Hearing/Listening					X
Kneeling	X
Lifting __pounds		X
Near vision					X
Normal vision					X
Pushing/Pulling		X
Reaching			X
Sitting					X
Standing - 5 hours minimum	X
Stooping		X
Typing __w.p.m.				X
Walking	X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written					X
Confined area					X
Contacts - works alone					X
Contacts - works around others			X
Contacts - works with others					X
Exposure to dust / dirt			X
Exposure to fumes / odors		X
Extreme cold		X
Extreme heat		X
Fast pace					X
Hazardous conditions - Chemicals		X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors					X
Noise levels - low to moderate					X
Noise levels - low to high		X
Office conditions					X
Outdoors	X
Restricted area					X
Shifts					X
Smoke		X
__% Travel	X
Vibration		X
Wet/Humid	X

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical				X
Comprehension					X
Crisis incidents				X
Customer service				X
Decision making					X
Fatigue			X
High pressure			X
Judgment					X
Long hours			X
Math skills - advance		X
Math skills - basic		X
Memorization					X
Organization					X
Perception					X
Reading - simple					X
Reading - complex			X
Repetition			X
Safety hazards		X
Tight deadlines					X
Working conditions	X
Writing - simple					X
Writing - complex					X