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Runner Hotel

J o b D e s c r i p t i o n

Job Profile Title:	Runner Hotel
Job Code:	11009
Profile Title:	11009 Runner Hotel
Grade / Band:	03
FLSA Status:	Non-Exempt
It is primary responsibility of the VIP Services Courier to run various types of errands for the VIP/Villa departments.

Principal Duties & Responsibilities
Run various types of errands for VIP and Villa guests including picking up show tickets from other properties and personal shopping for guests
Contact hosts to review guest bills at check-out
Assist penthouse guest with curbside check-in and escort to the VIP Elevators
Coordinate with housekeeping to ensure daily arrival rooms are cleaned
Proactively seek to provide refined luxury service ensuring guest satisfaction
Suggest activities and book reservations as it pertains to guest entertainment, dining, and other services
Assist VIP casino and hotel guest reservations with hotel registration, check out, and concierge requests
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
Restock VIP Lounge amenities
Answer multi-line phone system for guests and provide assistance when necessary

Required for All Jobs
Performs other job-related duties as requested
Proof of eligibility to work in the United States

Work Experience
Experience	Experience Details	Required/ Preferred
6+ Months of Prior Relevant Experience	Handling multi-line phones	Preferred
6+ Months of Prior Relevant Experience	Cash handling experience	Preferred
1+ Years of Prior Relevant Experience	Guest service experience	Preferred
1+ Years of Prior Relevant Experience	VIP Services, Front Desk, or Concierge experience	Preferred

Additional Requirements
Details	Required/ Preferred
Work varied shifts, to include weekends and holidays	Required
Multilingual	Preferred
Clean driving record	Preferred
Experience in a Luxury resort property	Preferred

Knowledge, Skills and Abilities
KSAs
Maintain confidentiality of guest information and pertinent hotel data
Knowledgeable of two-way radio/cell phone
Able to operate various types of vehicles with both manual and automatic transmissions
Able to effectively communicate in English, in both written and verbal forms
Ability to read and write
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Ability to multi-task and work well in a fast paced, team-oriented environment
Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations room capacities, Clark County amenities, various shopping centers, and city box offices
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Physical Requirements
A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Physical Requirement	N/A	Rarely	Occasionally	Frequently	Constantly	Weight/ w.p.m.
Balancing			X
Bending				X
Carrying __pounds				X
Clear speech - simple				X
Clear speech - complex			X
Climbing		X
Crawling		X
Crouching			X
Distant vision			X
Driving - auto/van			X
Driving - limousine	X
Flexibility - upper body			X
Flexibility - lower body			X
Hearing/Listening				X
Kneeling			X
Lifting __pounds				X
Near vision				X
Normal vision				X
Pushing/Pulling				X
Reaching				X
Sitting				X
Standing - 5 hours minimum				X
Stooping			X
Typing __w.p.m.			X
Walking				X

Work Environment
While performing the duties of this job, the associate is required to work within the selected work environments.
Work Environment	N/A	Rarely	Occasionally	Frequently	Constantly
Communication - verbal				X
Communication - written				X
Confined area		X
Contacts - works alone				X
Contacts - works around others				X
Contacts - works with others				X
Exposure to dust / dirt				X
Exposure to fumes / odors				X
Extreme cold			X
Extreme heat			X
Fast pace				X
Hazardous conditions - Chemicals			X
Hazardous conditions - high structures	X
Hazardous conditions - high voltage	X
Indoors				X
Noise levels - low to moderate				X
Noise levels - high				X
Office conditions			X
Outdoors			X
Restricted area				X
Shifts				X
Smoke				X
__% Travel	X
Wet/Humid

Mental Requirements
While performing the duties of this job, the associate is required to work within the selected mental requirements.
Mental Requirement	N/A	Rarely	Occasionally	Frequently	Constantly
Analytical			X
Clerical			X
Comprehension				X
Crisis incidents		X
Customer service				X
Decision making				X
Fatigue			X
High pressure				X
Judgment				X
Long hours			X
Math skills - advance	X
Math skills - basic			X
Memorization				X
Organization				X
Perception				X
Reading - simple				X
Reading - complex	X
Repetition				X
Safety hazards			X
Tight deadlines				X
Writing - simple			X
Writing - complex	X